Customer Service & Call Center Specialist

Recruit Express Pte Ltd; Singapore; On-site; SGD 25,000 - 40,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore invites applications for a customer service role. You will handle incoming calls, respond to public enquiries with accuracy, and provide helpful information over the phone.

The position involves escalating complex cases to the appropriate departments, recording call details, updating records in the system, coordinating with internal teams to follow up on enquiries, performing data entry, and ensuring service quality in line with procedures.

Qualifications

• Minimum GCE N/O Level, A Level or Diploma.
• Customer service or call centre experience is an advantage.

Responsibilities

• Handle incoming calls and respond to public enquiries professionally.
• Provide accurate information and assistance over the phone.
• Address customer concerns, complaints and service requests.
• Escalate complex or urgent cases to the relevant departments.
• Record call details and update information in the system.
• Coordinate with internal teams to follow up on enquiries.
• Perform general administrative and data entry duties.
• Ensure service quality and compliance with established procedures.

Skills

Customer service

Call centre experience

Education

GCE N/O Level / A Level / Diploma

Job description

Recruit Express Pte Ltd in Singapore invites applications for a customer service role. You will handle incoming calls, respond to public enquiries with accuracy, and provide helpful information over the phone.

The position involves escalating complex cases to the appropriate departments, recording call details, updating records in the system, coordinating with internal teams to follow up on enquiries, performing data entry, and ensuring service quality in line with procedures.