Senior Customer Experience Specialist

CCL DESIGN (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

CCL DESIGN (SINGAPORE) PTE. LTD. is seeking a proactive Customer Service Executive to handle inquiries across phone, email, and chat, ensuring accurate information and courteous service.

The role collaborates with sales, operations, and technical support to resolve issues, update records, and meet performance targets while delivering a positive customer experience. Candidates with 3–5 years in customer service will be valued; healthcare experience is a plus.

Qualifications

• Diploma in Business Administration or Business Management is required.
• Proven experience in customer service or client-facing roles.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Empathy and active listening skills.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and policies.
• Handle complaints and resolve issues in a professional and timely manner.
• Maintain customer records by updating account information.
• Collaborate with internal teams (sales, operations, technical support) to ensure seamless customer service.
• Identify opportunities to improve customer satisfaction and suggest process enhancements.
• Meet performance targets such as response time, resolution rate, and customer satisfaction scores.
• Participate in ISO systems internal audits.

Skills

Customer service

Communication

Multitasking

Time management

Empathy

Active listening

Teamwork

Problem solving

Resilience

Education

Diploma in Business Administration / Business Management

Tools

MS Office

Job description

CCL DESIGN (SINGAPORE) PTE. LTD. is seeking a proactive Customer Service Executive to handle inquiries across phone, email, and chat, ensuring accurate information and courteous service.

The role collaborates with sales, operations, and technical support to resolve issues, update records, and meet performance targets while delivering a positive customer experience. Candidates with 3–5 years in customer service will be valued; healthcare experience is a plus.