Bilingual Customer Support Specialist

TDCX Singapore; Singapore; On-site; SGD 28,000 - 42,000; Full time

Benefits offered by this job

KPI incentives

Training provided

Healthcare benefits

Job summary

TDCX Singapore is seeking customer experience specialists to deliver outstanding support across call, email, and chat channels. You will resolve inquiries, research issues, and ensure first-contact resolution.

The role requires bilingual English, strong communication, and teamwork in a fast-paced BPO environment. Training is provided, KPI incentives apply, and work locations include Bedok or Jurong in Singapore.

Qualifications

• Requires bilingual English with strong spoken and written communication.
• Experience in contact center or customer service is preferred.
• Ability to adapt in a fast-paced environment and manage time effectively.

Responsibilities

• Provide excellent support to customers via phone, email, and chat channels.
• Identify customer needs and research issues to offer effective solutions.
• Ensure first contact resolution and follow-up with internal teams to close cases.
• Give constructive feedback to improve tools, resources, and procedures.
• Build sustainable customer relationships and exceed service standards.

Skills

English proficiency

Customer service mindset

Team player

Education

GCE A-Level / Diploma / Degree

Tools

MS Office

Job description

TDCX Singapore is seeking customer experience specialists to deliver outstanding support across call, email, and chat channels. You will resolve inquiries, research issues, and ensure first-contact resolution.

The role requires bilingual English, strong communication, and teamwork in a fast-paced BPO environment. Training is provided, KPI incentives apply, and work locations include Bedok or Jurong in Singapore.