Customer Experience Quality Analyst: Data & Process Gains

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

A leading service company seeks a Customer Experience Quality Analyst in Central Singapore to manage and respond to customer survey enquiries. The role emphasizes ensuring the accuracy of survey data and supporting continuous improvement in customer experience quality. Candidates should have 1–2 years of experience in customer service or quality assurance, excellent attention to detail, and strong communication skills. A collaborative environment with stable working hours is offered.

Benefits

Stable weekday working hours

Exposure to customer experience and quality analytics

Collaborative and supportive team environment

Qualifications

• 1–2 years of experience in customer service, quality assurance, operations, or data-related roles.
• Experience handling high-volume email correspondence while maintaining quality standards.
• Proficient in MS Office, especially Excel.

Responsibilities

• Manage and respond to customer survey enquiries via email.
• Ensure accuracy and integrity of customer survey data.
• Coordinate and distribute enquiries to relevant teams for action.

Skills

Customer-centric mindset

Strong written and verbal communication skills

Attention to detail

Problem-solving skills

Tools

MS Office (Excel)

CRM or case management system

Job description

A leading service company seeks a Customer Experience Quality Analyst in Central Singapore to manage and respond to customer survey enquiries. The role emphasizes ensuring the accuracy of survey data and supporting continuous improvement in customer experience quality. Candidates should have 1–2 years of experience in customer service or quality assurance, excellent attention to detail, and strong communication skills. A collaborative environment with stable working hours is offered.