Customer Experience Pro - Flexible Hours & Growth

TDCX (SG) PTE. LTD.; Singapore; On-site; SGD 32,000 - 42,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Learning & development plans

Public transport access

Flexible working arrangements

Mentorship by experts

Global company with industry awards

Job summary

TDCX (SG) PTE. LTD. is hiring a Customer Service Officer in Singapore to deliver excellent service to partner brands. You will handle phone and email inquiries, resolve issues promptly, and contribute to process improvements. The role emphasizes strong communication, computer proficiency, and reliable performance in a fast-paced BPO environment.

We offer comprehensive medical and attractive perks, with opportunities for coaching and career development within a global leader in CX solutions.

Qualifications

• GCE N Level or Diploma in any field.
• 2 years' related experience preferred.
• Strong time management and goal-driven mindset.
• Proficient in MS Office with good keyboard skills.
• Good telephone manners and clear speaking voice.
• Comfortable with computers and multiple systems.
• Excellent written and spoken English and local market language.

Responsibilities

• Attend to phone-in enquiries and emails from the public.
• Resolve enquiries in a timely, professional manner.
• Provide feedback to improve tools, resources, procedures and guidelines.
• Deliver high-quality service to ensure customer satisfaction with proper procedures.
• Handle escalation issues proficiently.
• Build sustainable relationships and go the extra mile.
• Support quality management system maintenance and improvement.

Skills

Customer service

MS Office

Time management

Telephone etiquette

Verbal and written English

Computer literacy

Education

GCE N Level

Diploma

Tools

MS Office suite

Job description

TDCX (SG) PTE. LTD. is hiring a Customer Service Officer in Singapore to deliver excellent service to partner brands. You will handle phone and email inquiries, resolve issues promptly, and contribute to process improvements. The role emphasizes strong communication, computer proficiency, and reliable performance in a fast-paced BPO environment.

We offer comprehensive medical and attractive perks, with opportunities for coaching and career development within a global leader in CX solutions.