Customer Experience Pro | Flexible Hours & Growth

TDCX, Inc.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical insurance

World-class workspaces

Learning and development plans

Flexible working arrangements

Mentoring from experts

Job summary

TDCX, a Singapore-headquartered BPO leader, is seeking customer service professionals to deliver excellent support across multiple channels. Join a global team recognized for growth, mentoring, and awards, with strong learning opportunities and a focus on customer satisfaction.

We value adaptability, clear communication in English and local market language, and the ability to manage tasks efficiently in a dynamic environment within our well-connected Singapore facilities.

Qualifications

• Diploma or higher required; Fresh graduates welcome.
• Strong time management and multitasking abilities.
• Excellent verbal and written English communication; additional market language appreciated.

Responsibilities

• Provide excellent support experience to customers via all relevant channels.
• Identify customer needs and researched issues to deliver strategic solutions.
• Ensure first contact resolution and effective follow-up with service partners and internal teams.
• Give constructive feedback to improve tools, resources, and guidelines.
• Build sustainable relationships and go the extra mile for customers.

Education

Diploma or higher

Job description

TDCX, a Singapore-headquartered BPO leader, is seeking customer service professionals to deliver excellent support across multiple channels. Join a global team recognized for growth, mentoring, and awards, with strong learning opportunities and a focus on customer satisfaction.

We value adaptability, clear communication in English and local market language, and the ability to manage tasks efficiently in a dynamic environment within our well-connected Singapore facilities.