Customer Experience & Order Specialist

LEE WEE & BROTHERS PTE. LTD.; Singapore; On-site; SGD 27,900 - 39,060; Full time

Job summary

A customer service company in Singapore is seeking an energetic individual to join their team. The role involves handling customer inquiries and providing exceptional service across multiple channels. Candidates should possess a diploma and ideally have experience in customer service. Strong interpersonal skills, attention to detail, and a team-oriented mindset are essential for this fast-paced environment.

Qualifications

• Experience in customer service or contact centre is an added advantage.
• Possess a sense of urgency and good phone etiquette.
• Ability to prioritise tasks effectively.

Responsibilities

• Handle customer order enquiries, order-taking, and processing.
• Maintain customer database and understand customer needs.
• Communicate across departments to ensure orders are fulfilled.
• Provide timely service recovery and collect customer feedback.
• Work as a team to achieve sales targets.

Skills

Customer-oriented

Interpersonal skills

Communication skills

Attention to detail

Team player

Education

Diploma in any discipline

Job description

A customer service company in Singapore is seeking an energetic individual to join their team. The role involves handling customer inquiries and providing exceptional service across multiple channels. Candidates should possess a diploma and ideally have experience in customer service. Strong interpersonal skills, attention to detail, and a team-oriented mindset are essential for this fast-paced environment.