Customer Support & Order Fulfillment Specialist

Focal Search Pte Ltd; Singapore; On-site; SGD 35,712 - 44,640; Full time

Job summary

A recruitment agency in Singapore seeks a Customer Support Specialist to oversee customer service needs and support the sales team. The role involves managing service-related tasks, addressing customer inquiries, and providing feedback to management on service quality. Candidates should possess strong interpersonal skills, experience in customer service within the marine or aviation sectors, and excellent English communication abilities. A diploma or degree is preferred, along with the ability to handle pressure and meet deadlines.

Qualifications

• Minimum of two years of experience in customer service or comparable roles in marine or aviation industry.
• Strong sense of ethics and ability to handle pressure.
• Strong written and oral communication skills in English.

Responsibilities

• Monitor customer service needs and follow up on contracts.
• Manage service-related tasks and ensure data accuracy.
• Create quotes and assist customers with inquiries.
• Address order issues and monitor delivery processes.
• Provide technical and service quality feedback to the management.

Skills

Interpersonal skills

Time management

Customer service

Sales experience

Communication skills

Education

Diploma or degree in any field

Job description

A recruitment agency in Singapore seeks a Customer Support Specialist to oversee customer service needs and support the sales team. The role involves managing service-related tasks, addressing customer inquiries, and providing feedback to management on service quality. Candidates should possess strong interpersonal skills, experience in customer service within the marine or aviation sectors, and excellent English communication abilities. A diploma or degree is preferred, along with the ability to handle pressure and meet deadlines.