Customer Experience & Centre Operations Specialist

INSPIRE MUM & BABY PTE. LTD.; Singapore; On-site; SGD 31,000 - 45,000; Full time

Job summary

INSPIRE MUM & BABY PTE. LTD. is seeking a customer-focused frontline coordinator to manage enquiries, bookings, and centre operations at our Singapore centre.

You will liaise with instructors, nurture customer relationships across email, chat, and social media, and support sales targets while working weekends. The role requires strong communication, organizational skills, and experience with CRM systems; weekend availability is essential and you will be part of a dynamic, customer-centric

Qualifications

• Proven experience in customer service.
• Strong interpersonal and communication skills.
• Organizational skills to manage bookings and centre operations.
• Proficiency with digital communication tools and CRM systems.
• Sales-oriented mindset with ability to promote services and drive renewals.
• Availability to work on weekends.
• Team player with proactive problem-solving and multitasking.

Responsibilities

• Handle customer inquiries across channels ensuring a seamless experience.
• Oversee centre cleanliness and organization and manage customer flow.
• Coordinate with instructors to manage bookings and scheduling of classes.
• Build and maintain relationships with customers via email, chat, and social media.
• Support sales initiatives by following up on trial bookings and renewals; aim for sales targets.

Skills

Customer service

Scheduling

Sales

Communication

Tools

CRM systems

Job description

INSPIRE MUM & BABY PTE. LTD. is seeking a customer-focused frontline coordinator to manage enquiries, bookings, and centre operations at our Singapore centre.

You will liaise with instructors, nurture customer relationships across email, chat, and social media, and support sales targets while working weekends. The role requires strong communication, organizational skills, and experience with CRM systems; weekend availability is essential and you will be part of a dynamic, customer-centric