Customer Experience & Centre Operations Lead

Inspire Mum & Baby Pte Ltd; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Inspire Mum & Baby Pte Ltd in Singapore is seeking a proactive Customer Experience Coordinator to manage enquiries, bookings, and centre operations. You will work with instructors to schedule classes, handle customer relations across email, chat and social media, and support sales initiatives through follow-ups and renewals.

Candidates should have proven customer service experience, strong communication and organizational skills, and familiarity with CRM tools.

Qualifications

• Proven experience in customer service.
• Strong interpersonal and communication skills.
• Organizational skills to manage bookings and centre operations.
• Familiarity with digital tools and CRM.
• Sales-oriented and able to drive renewals.

Responsibilities

• Handle customer inquiries across channels.
• Oversee centre cleanliness and organization.
• Coordinate with instructors to schedule classes.
• Build relationships with customers via email, chat, and social media.
• Support sales by following up on trial bookings and renewals.

Skills

Customer service

Interpersonal skills

Communication

Sales

Scheduling

Multitasking

Weekend availability

Tools

CRM

Job description

Inspire Mum & Baby Pte Ltd in Singapore is seeking a proactive Customer Experience Coordinator to manage enquiries, bookings, and centre operations. You will work with instructors to schedule classes, handle customer relations across email, chat and social media, and support sales initiatives through follow-ups and renewals.

Candidates should have proven customer service experience, strong communication and organizational skills, and familiarity with CRM tools.