Customer Experience Call Centre Exec

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 33,000 - 54,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking to support its Contact Centre Operations, delivering consistent customer experiences across multiple touchpoints. The role involves handling inquiries, feedback and escalations with a focus on service standards.

You will assist customers using portals and the mobile app, participate in inbound/outbound communications, and contribute to smooth departmental workflows and administration as part of a dedicated team.

Responsibilities

• Attend to outbound calls/emails/cases on policy enquiries/requests from customers and advisors.
• Provide assistance to customers on the use of the Company's portals and mobile app.
• Ensure every service request/feedback/complaint is followed through to closure within service standards.
• Comply with internal policies, procedures and the relevant laws and regulations.
• Assist in department procedures, workflows and administration.

Job description

Recruit Express Pte Ltd in Singapore is seeking to support its Contact Centre Operations, delivering consistent customer experiences across multiple touchpoints. The role involves handling inquiries, feedback and escalations with a focus on service standards.

You will assist customers using portals and the mobile app, participate in inbound/outbound communications, and contribute to smooth departmental workflows and administration as part of a dedicated team.