Client Success & Campaign Specialist

TDCX, Inc.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Remuneration

Medical coverage

Workspaces

Recognition programs

Learning & development

Flexible work

Coaching

Global awards

Job summary

TDCX, Inc. is a Singapore-headquartered global BPO company delivering customer experience solutions, sales and digital marketing services, and content moderation for clients across diverse industries.

With 20,000+ employees across 37 locations, we enable brands to grow and operate efficiently through a scalable, innovation-driven approach. We are seeking a Quality Manager to strengthen customer experiences and drive campaign management improvements.

Qualifications

• Diploma or degree in any field.
• 2 years of working experience preferred, fresh graduates welcomed.
• Strong time management and ability to balance multiple tasks.
• Excellent English verbal and written communication.

Responsibilities

• Build strong relationships with customers by providing best-in-class customer experience and identifying opportunities to improve their performance.
• Partner with different departments to assist better for customers.
• Enhance department and organization's reputation by owning and delivering on new requests; adding value to job accomplishments.
• Own all aspects of the talent brand campaign to ensure client objectives are met and ROI is demonstrated through insights.
• Collaborate with product teams to improve service offerings and campaign management tools.
• Support customer communication and education to deliver a best-in-class experience.
• Any other duties assigned by management to maintain the Quality Management System of TDCX.

Skills

Time management

Multitasking

English communication

Adaptability

Education

Bachelor's degree or higher

Job description

TDCX, Inc. is a Singapore-headquartered global BPO company delivering customer experience solutions, sales and digital marketing services, and content moderation for clients across diverse industries.

With 20,000+ employees across 37 locations, we enable brands to grow and operate efficiently through a scalable, innovation-driven approach. We are seeking a Quality Manager to strengthen customer experiences and drive campaign management improvements.