Customer Experience Advocate | Flexible Hours & Growth

TDCX; Singapore; On-site; SGD 28,000 - 45,000; Full time

Benefits offered by this job

Attractive remuneration and great per

Comprehensive medical coverage

World-class workspaces

Flexible working arrangements

Coaching and mentoring from experts

Global company with awards

Job summary

TDCX, a Singapore-headquartered global BPO, seeks a Customer Service Representative to deliver exceptional support across channels and build lasting customer relationships.

You’ll troubleshoot issues, identify needs, and collaborate with internal teams to ensure first-contact resolution while upholding service standards. Fresh graduates are welcome, with training provided and opportunities for growth.

Join a dynamic team and contribute to a world-class customer experience.

Qualifications

• Diploma or Bachelor's degree in any field.
• Preferable with 2 years of related work experience; fresh graduates encouraged to apply.
• Strong communication, listening and empathy for customers.
• Good English proficiency and language skills for supporting market.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer needs and researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Skills

Time management

Strong communication

Empathy

Multi-tasking

Education

Diploma or Bachelor's degree

Tools

CRM systems

Job description

TDCX, a Singapore-headquartered global BPO, seeks a Customer Service Representative to deliver exceptional support across channels and build lasting customer relationships.

You’ll troubleshoot issues, identify needs, and collaborate with internal teams to ensure first-contact resolution while upholding service standards. Fresh graduates are welcome, with training provided and opportunities for growth.

Join a dynamic team and contribute to a world-class customer experience.