Customer Experience & Admin Specialist

System 7 Technology Pte Ltd; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

A leading tech service provider in Singapore is looking for a Customer Service Officer to manage system operations and ensure high-quality service delivery. Responsibilities include responding to customer inquiries, maintaining reports, and administrative duties. Candidates should have 2-3 years of experience in customer service, possess strong communication skills, and be able to work in shifts including weekends. The role offers a dynamic work environment focused on customer satisfaction.

Qualifications

• 2-3 years of experience in customer service officer roles.
• Able to perform 2 rotating shifts within daytime working hours including weekends.
• Excellent customer service skills to ensure high degree of customer satisfaction.

Responsibilities

• Maintain operation of system dashboard/portal and ensure customers get high quality service.
• Respond swiftly to calls when activated and investigate cases.
• Produce daily/monthly reports showing occurrences, such as email and call tracking.

Skills

Customer service

Communication skills

Microsoft Office

Multi-tasking

Detail-oriented

Proactiveness

Job description

A leading tech service provider in Singapore is looking for a Customer Service Officer to manage system operations and ensure high-quality service delivery. Responsibilities include responding to customer inquiries, maintaining reports, and administrative duties. Candidates should have 2-3 years of experience in customer service, possess strong communication skills, and be able to work in shifts including weekends. The role offers a dynamic work environment focused on customer satisfaction.