6723 - Customer Relations Specialist [EC Industry]

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 39,000 - 45,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a Customer Relations Specialist in Singapore to engage with parents, manage leads, conduct centre tours, and close enrolments.

The role focuses on delivering a premium customer experience and building lasting relationships with families, while representing the brand across all touchpoints. Working days are Monday to Friday, with some weekend support as needed to accommodate parent visits.

Qualifications

• Diploma holder is required.
• 3 years of sales experience, preferably in EC Industry.
• Willing to work weekends as required (to support parent visits).

Responsibilities

• Lead management and conversion of inbound and outbound leads (calls, walk-ins, digital enquiries).
• Centre tours for prospective parents and close enrolments with follow-ups.
• Deliver a premium customer experience and maintain long-term relationships with parents.
• Represent the centre brand with consistent messaging and service delivery.
• Maintain accurate tracking of leads, follow-ups, and outcomes to meet targets.

Education

Diploma holder

Job description

Position Title : Customer Relations Specialist

Working days : Monday to Friday

Working hours : 8:30 AM – 6:15 PM (44 hours/week)

Salary : $3,500 – $4,000 per month + Commission

Location : (Support nearby centre)

• Choa Chu Kang Choa Chu Kang
• Woodlands Hougang
• Pandan Valley Jurong East

Key Responsibilities:

1. Lead Management & Conversion

• Engage inbound and outbound leads (calls, walk-ins, digital enquiries)
• Build rapport with parents and understand their needs
• Present the school’s value proposition, curriculum, and programmes
• Drive conversion of leads into centre visits and enrolments

2. Centre Tours & Sales Closure

• Conduct centre tours for prospective parents
• Communicate curriculum, teaching approach, and child outcomes
• Take full ownership of closing enrolments, including follow-ups and securing commitment

3. Customer Experience Excellence

• Deliver a premiumexperience for every parent interaction
• Ensure timely and consistent follow-ups before and after visits
• Build long-term relationships with parents to support retention and referrals
• Act as the primary point of contact for parents throughout their journey

4. Brand Representation

• Represent the centre brand
• Ensure consistency in messaging and service delivery aligned with brand values

5. Performance & Targets

• Achieve and exceed individual targets for:
• Lead-to-visit conversion
• Visit show-up rates
• Enrolments
• Maintain accurate tracking of leads, follow-ups, and outcomes
• Continuously improve conversion performance through feedback and learning

Requirements:

• Diploma holder
• 3 years of sales experience, preferably in EC Industry
• Willing to work weekends as required (to support parent visits)