Customer Care Specialist: Flexible, Impactful Support

TDCX, Inc.; Singapore; Hybrid; SGD 42,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical insurance

World-class workspaces

Learning and development plans

Positive work culture

Flexible working arrangements

Coaching and mentoring from experts

Global company with awards

Job summary

TDCX, Inc. is hiring a customer care specialist to support care organizations and ensure reliable Telecare operations. You will handle calls related to medicine dispensing robots and the Telecare system, assisting nurses, caregivers, and admins with usage, alarms, and system features.

Commitment to 24/7 remote corrections, high-quality service, and clear documentation is essential. Flexible arrangements and a growth-focused environment are offered.

Qualifications

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field, or relevant experience.
• Passion to create excellent customer experience.
• Attention to detail and technical orientation to solve remote corrections.
• Good communication skills and ability to explain technical details in layman's terms.
• Strong empathy handling issues in healthcare environments.
• High level of problem resolution ability at first contact.
• Previous customer service experience is an advantage.
• Excellent verbal and written communication in English and Danish.

Responsibilities

• Provide exceptional customer care and support to care organizations.
• Handle customer support calls using medicine dispensing robots and the Telecare system.
• Assist customers with using and refilling robots, handling alarms, and operating Telecare.
• Perform remote corrections and monitor alarms 24/7 for uninterrupted service.
• Escalate issues to tier 2 when unresolved and prioritize tasks.
• Document every call with relevant information.

Skills

Communication skills

Empathy

Attention to detail

Problem resolution

Bilingual English/Danish

Education

Advanced/Higher/Graduate Diploma or Bachelor's/PG/Professional Degree

Job description

TDCX, Inc. is hiring a customer care specialist to support care organizations and ensure reliable Telecare operations. You will handle calls related to medicine dispensing robots and the Telecare system, assisting nurses, caregivers, and admins with usage, alarms, and system features.

Commitment to 24/7 remote corrections, high-quality service, and clear documentation is essential. Flexible arrangements and a growth-focused environment are offered.