Customer Care Specialist (Digital) @ Geylang Bahru ~

PERSOL; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading utilities group company in Singapore is seeking a customer service representative to manage customer enquiries through digital platforms, including chats. The ideal candidate will have at least 1 year of relevant experience, possess strong customer service skills, and excellent communication abilities. The role offers a dynamic work environment with multiple shifts. Interested candidates are encouraged to apply through the provided job application platform.

Qualifications

• At least 1 year of relevant work experience in customer service and handling chat enquiries.
• Strong customer service skills and ability to multitask effectively.
• Excellent written and interpersonal communication skills.

Responsibilities

• Manage customer enquiries from digital platforms and ensure resolution.
• Handle multiple chats simultaneously, providing appropriate solutions.
• Address customer complaints regarding consumption, billing, and account issues.

Skills

Customer service skills

Excellent communication skills

Ability to multitask

Organizational skills

Job description

Leading Utilities Group company
Duration: 12 months extendable/convertible
Working Location: Kallang Sector

Working hours: 08.00am – 5.00pm, 08.30am – 5.30pm, 09.00am – 6.00pm, 10.00am – 7.00pm (Monday to Friday) & Alternate Saturday: 08.00am – 12.00pm, 08.30am – 12.30pm, 09.00am – 1.00pm

Job Responsibilities

• Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction
• Simultaneously handle multiple chats
• Provide appropriate solutions and alternatives timely to meet the KPIs.
• Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.)
• Payment arrangement (dunning block, instalment plan, payment deferment etc.)
• Other ad-hoc duties as assigned

Job Requirements

• At least 1 years of relevant work experience in customer service and handling chat enquiries
• Strong customer service skills
• Excellent communication, written and interpersonal skills
• Ability to multitask, organize and prioritize work
• Ability to work independently while being a cohesive team member

Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

Contact number: 8189 1194

We regret to inform that only shortlisted candidates will be notified.

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PERSOL Singapore Pte Ltd • UEN No. 200007268E• EA License No. 01C4394• Reg. • R1981246 • Bertram Lee Kian Hui