Customer Care Officer 1 Year Contract Tampines/Ubi

DHL Supply Chain Singapore Pte Ltd; Singapore; On-site; Confidential; Full time

Job summary

DHL Supply Chain Singapore Pte Ltd is seeking a Customer Care Officer to be the frontline ambassador, delivering timely and empathetic support to customers. You will handle inquiries, document interactions, and coordinate with internal and external stakeholders to ensure timely case resolution.

Key requirements include 1 year of customer service experience, O-Level/NITEC qualification, and the ability to communicate in English plus another language. Rotating shifts are required.

Qualifications

• 1+ year of customer service or call-centre experience.
• Ability to communicate clearly in English and another language.
• Willingness to work rotating shifts.

Responsibilities

• Serve as the first contact for Members of Public with professional enquiries.
• Understand customer needs and deliver solutions with satisfaction as a priority.
• Document interactions accurately in the case management system.
• Maintain empathetic communication and ownership of issues through follow-up.
• Coordinate with internal and external stakeholders to resolve cases promptly.

Skills

Customer service

Communication skills

Bilingual

Education

O-Level / Higher NITEC

Job description

As a Customer Care Officer, you will be the frontline ambassador of our organization, delivering timely, accurate, and empathetic support to both internal and external customers. If you enjoy solving problems, communicating with people, and working in a company awarded as Great Place To Work certified environment, this role is for you.

Key Responsibilities

• Serve as the first point of contact for Members of Public, handling enquiries professionally and confidently.

• Build strong understanding of customer needs, anticipate concerns, and deliver solutions with customer satisfaction as a priority.

• Provide clear explanations and take ownership of issues through effective follow-up and resolution.

• Accurately document all interactions in the designated case management system.

• Maintain high standards of communication, empathy, and professionalism in every interaction with Members of Public.

• Coordinate with internal Points of Contact (POCs) and external stakeholders to ensure timely case resolution and closure.

What We’re Looking For

• At least 1 year of customer service or call‑centre experience.

• O-Level / Higher NITEC qualification or equivalent.

• Comfortable communicating in English and at least one additional language.

• Willingness and flexibility to commit to work that may include rotating shifts.

• Multiple Position ranging from Office Hours - Rotating shifts

Why Join Us

• Thrive in a fast paced, customer first environment where every interaction matters.

• Gain hands‑on experience solving real‑world challenges and making a tangible impact.

• Grow your skills in a supportive, collaborative team that invests in your professional development.