Customer Care Specialist

COMFORTDELGRO ENGINEERING PTE. LTD.; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

An automotive service company in Singapore is seeking an experienced Automotive Service Advisor to bridge technical excellence and customer satisfaction. The role involves managing customer requests, providing repair recommendations, and maintaining vehicle documentation. Ideal candidates should have a minimum of NITEC in Automotive Technology and at least 3 years of customer service experience. Opportunities for career advancement and a supportive team environment are offered.

Benefits

Competitive salary and benefits

Opportunities for training and career advancement

Supportive team environment

Qualifications

• Minimum NITEC in Automotive Technology.
• At least 3 years of experience in Customer Service.
• Strong communication skills and ability to work independently.

Responsibilities

• Handle customer requests for vehicle repairs and maintenance.
• Provide repair recommendations and prepare cost estimates.
• Manage documentation for costing and vehicle history.
• Assist with vehicle check-in and respond to inquiries.

Skills

Customer service

Communication skills

Education

NITEC in Automotive Technology

Job description

🚗 We're Hiring: Automotive Service Advisor

Employment Type: Permanent Full-Time

Are you passionate about cars and customer service? Join our dynamic team and be the bridge between technical excellence and customer satisfaction!

🔧 Key Responsibilities:

• Handle customer requests for vehicle repairs, modifications, and maintenance.
• Provide repair recommendations and prepare accurate cost estimates.
• Manage documentation for costing, claims, and vehicle history.
• Assist with vehicle check-in and respond to walk-in and phone inquiries.
• Coordinate with the Supplies & Logistics team for spare part pricing.
• Perform administrative tasks including cash collection and report preparation.
• Support service recovery efforts and build strong customer relationships.
• Carry out additional duties as assigned by the manager.

🎯 What We’re Looking For:

• Minimum NITEC in Automotive Technology.
• At least 3 years of experience in Customer Service.
• Experience in the automotive / transport industry would be an added advantage.
• Strong communication skills and ability to work independently.
• A valid Class 3 driving license would be an added advantage.

🌟 Why Join Us?

• Competitive salary and benefits
• Opportunities for training and career advancement
• Supportive team environment
• Work on exciting and diverse projects

📩 Ready to take the wheel? Apply now and drive your career forward with us!