CRM Product Manager

MAXHUNT RESOURCE PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Performance pay

Salary increment

2% Medical Allowance

Job summary

MAXHUNT RESOURCE PTE. LTD. is seeking a CRM-focused product professional to develop and enhance ZingKey’s CRM platform with a strong emphasis on B2B sales workflows and sales operations.

You will build CRM capabilities across the full sales cycle, from lead capture to deal closure, and collaborate with Sales, Implementation, UI/UX, Engineering and QA teams to translate real-world needs into scalable features. Prior CRM/SalesTech experience is valued.

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, Business or a related discipline.
• At least 3 years of relevant experience in CRM, SalesTech or B2B SaaS products preferred.
• Strong understanding of B2B sales processes, particularly Lead Management, Opportunity Management, Pipeline Management and Sales Forecasting.
• Able to understand different sales models, business rules and operational workflows, and design CRM solutions that are configurable and scalable.
• Strong business analysis and product design skills, with the ability to independently develop PRDs, workflows and prototypes.
• Comfortable working across customers, Sales, Implementation, UI/UX, Engineering and QA teams to bring product requirements through to release.

Responsibilities

• Develop and enhance ZingKey’s CRM platform with a strong focus on B2B sales workflows and sales operations.
• Build CRM capabilities across the full sales cycle, from lead capture and qualification to opportunity management, pipeline progression and deal closure.
• Define how key CRM objects such as Leads, Accounts, Contacts, Opportunities and Activities work together across different sales scenarios.
• Design solutions for pipeline management, customer follow-ups, tasks and reminders, quotations, approvals, sales forecasting and workflow automation.
• Work directly with customers, Sales and Implementation teams to understand how businesses manage their sales processes and translate common needs into scalable CRM features.
• Develop customer engagement capabilities across Email, WhatsApp Business, Telephony and Web Forms, together with the required CRM integrations.
• Build sales dashboards, pipeline analytics, conversionfunnels and forecasting capabilities that help sales teams and managers track performance and make better decisions.
• Identify practical applications of AI across the sales journey, such as Lead Scoring, conversation summaries, sales recommendations, automated follow-ups and AI Sales Assistants.
• Produce PRDs, user stories, workflows and prototypes, and work closely with UI/UX, Engineering and QA through development, testing and release.

Skills

CRM experience

SalesTech

B2B SaaS products

Lead management

Opportunity management

Sales forecasting

Business analysis

Education

Bachelor’s Degree in Computer Science, Information Systems, Business or a related discipline

Tools

Salesforce

HubSpot

Microsoft Dynamics 365

Zoho CRM

Freshsales

Job description

Benefits of joining us:

• Performance related pay;


• Salary increment;


• 2% Medical Allowance

Responsibilities

• Develop and enhance ZingKey’s CRM platform with a strong focus on B2B sales workflows and sales operations.


• Build CRM capabilities across the full sales cycle, from lead capture and qualification to opportunity management, pipeline progression and deal closure.


• Define how key CRM objects such as Leads, Accounts, Contacts, Opportunities and Activities work together across different sales scenarios.


• Design solutions for pipeline management, customer follow-ups, tasks and reminders, quotations, approvals, sales forecasting and workflow automation.


• Work directly with customers, Sales and Implementation teams to understand how businesses manage their sales processes and translate common needs into scalable CRM features.


• Develop customer engagement capabilities across Email, WhatsApp Business, Telephony and Web Forms, together with the required CRM integrations.


• Build sales dashboards, pipeline analytics, conversion funnels and forecasting capabilities that help sales teams and managers track performance and make better decisions.


• Identify practical applications of AI across the sales journey, such as Lead Scoring, conversation summaries, sales recommendations, automated follow-ups and AI Sales Assistants.


• Produce PRDs, user stories, workflows and prototypes, and work closely with UI/UX, Engineering and QA through development, testing and release.

Requirements

• Bachelor’s Degree in Computer Science, Information Systems, Business or a related discipline.


• At least 3 years of relevant experience in CRM, SalesTech or B2B SaaS products preferred.


• Strong understanding of B2B sales processes, particularly Lead Management, Opportunity Management, Pipeline Management and Sales Forecasting.


• Able to understand different sales models, business rules and operational workflows, and design CRM solutions that are configurable and scalable.


• Strong business analysis and product design skills, with the ability to independently develop PRDs, workflows and prototypes.


• Comfortable working across customers, Sales, Implementation, UI/UX, Engineering and QA teams to bring product requirements through to release.

Added Advantage

• Hands-on experience with Salesforce, HubSpot, Microsoft Dynamics 365, Zoho CRM or Freshsales, either in product development or implementation.


• Background in CRM implementation, CRM consulting, Sales Operations or Revenue Operations (RevOps).


• Experience with B2B SaaS, SalesTech or MarTech products.


• Familiarity with WhatsApp Business, Email, Telephony, Marketing Automation and Lead Capture.


• Good understanding of APIs, Webhooks, CRM data models, system integrations and multi-tenant SaaS environments.


• Experience building AI / Agent-based features for CRM, sales automation or sales intelligence.

Maxhunt Resource Pte Ltd | EA Licence: 22C1322
Cynthia Lai | Registration No: R25146301