CRM Product Manager

Oneness Holdings; Singapore; On-site; SGD 56,000 - 78,000; Full time

Benefits offered by this job

Performance related pay

Salary increment

2% Medical Allowance

Job summary

Oneness Holdings is hiring to develop and enhance ZingKey’s CRM platform with a strong focus on B2B sales workflows and operations. You will build CRM capabilities across the entire sales cycle, including lead capture, qualification, opportunity management, and deal closure.

You will define CRM object relationships, support pipeline management, forecasting, and automation, and collaborate with customers, Sales, and Implementation teams to translate business needs into scalable CRM features.

Qualifications

• Bachelor’s degree or equivalent in CS, IS, Business or related field.
• 3+ years of CRM, SalesTech, or B2B SaaS product experience preferred.
• Strong understanding of B2B sales processes: Lead, Opportunity, Pipeline, Forecasting.
• Ability to design configurable, scalable CRM solutions across business rules.
• Strong business analysis and product design skills; create PRDs, workflows, prototypes.

Responsibilities

• Develop and enhance ZingKey’s CRM platform focused on B2B sales workflows and operations.
• Build CRM capabilities across the full sales cycle: lead capture, qualification, pipeline progression, deal closure.
• Define relationships and workflows between Leads, Accounts, Contacts, Opportunities, Activities.

Skills

CRM

SalesTech

B2B SaaS

Lead Management

Pipeline Management

Sales Forecasting

PRD Writing

AI in Sales

Education

Bachelor’s Degree in CS/IS/Business

Tools

Salesforce

HubSpot

Microsoft Dynamics 365

Zoho CRM

Freshsales

Job description

• Develop and enhance ZingKey’s CRM platform with a strong focus on B2B sales workflows and sales operations.
• Build CRM capabilities across the full sales cycle, including lead capture and qualification, opportunity management, pipeline progression, and deal closure.
• Define the relationships and workflows between key CRM objects such as Leads, Accounts, Contacts, Opportunities, and Activities across various sales scenarios.
• Design solutions for pipeline management, customer follow-ups, tasks and reminders, quotations, approvals, sales forecasting, and workflow automation.
• Collaborate directly with customers, Sales, and Implementation teams to understand business sales processes and translate common needs into scalable CRM features.
• Develop customer engagement capabilities across Email, WhatsApp Business, Telephony, and Web Forms, including necessary CRM integrations.
• Build sales dashboards, pipeline analytics, conversion funnels, and forecasting tools to help sales teams and managers track performance and make informed decisions.
• Identify and implement practical applications of AI throughout the sales journey, such as Lead Scoring, conversation summaries, sales recommendations, automated follow-ups, and AI Sales Assistants.
• Produce Product Requirement Documents (PRDs), user stories, workflows, and prototypes, and work closely with UI/UX, Engineering, and QA teams throughout development, testing, and release.

Salary Range

• $5000-$7000

Benefits Of Joining Us

• Performance related pay
• Salary increment
• 2% Medical Allowance

Responsibilities

• Develop and enhance ZingKey’s CRM platform with a strong focus on B2B sales workflows and sales operations.
• Build CRM capabilities across the full sales cycle, including lead capture and qualification, opportunity management, pipeline progression, and deal closure.
• Define the relationships and workflows between key CRM objects such as Leads, Accounts, Contacts, Opportunities, and Activities across various sales scenarios.
• Design solutions for pipeline management, customer follow-ups, tasks and reminders, quotations, approvals, sales forecasting, and workflow automation.
• Collaborate directly with customers, Sales, and Implementation teams to understand business sales processes and translate common needs into scalable CRM features.
• Develop customer engagement capabilities across Email, WhatsApp Business, Telephony, and Web Forms, including necessary CRM integrations.
• Build sales dashboards, pipeline analytics, conversion funnels, and forecasting tools to help sales teams and managers track performance and make informed decisions.
• Identify and implement practical applications of AI throughout the sales journey, such as Lead Scoring, conversation summaries, sales recommendations, automated follow-ups, and AI Sales Assistants.
• Produce Product Requirement Documents (PRDs), user stories, workflows, and prototypes, and work closely with UI/UX, Engineering, and QA teams throughout development, testing, and release.

Requirements

• Bachelor’s Degree in Computer Science, Information Systems, Business, or a related discipline.
• At least 3 years of relevant experience in CRM, SalesTech, or B2B SaaS products preferred.
• Strong understanding of B2B sales processes, particularly Lead Management, Opportunity Management, Pipeline Management, and Sales Forecasting.
• Ability to understand different sales models, business rules, and operational workflows, and design CRM solutions that are configurable and scalable.
• Strong business analysis and product design skills, with the ability to independently develop PRDs, workflows, and prototypes.
• Comfortable working across customers, Sales, Implementation, UI/UX, Engineering, and QA teams to bring product requirements through to release.

Added Advantage

• Hands-on experience with Salesforce, HubSpot, Microsoft Dynamics 365, Zoho CRM, or Freshsales, either in product development or implementation.
• Background in CRM implementation, CRM consulting, Sales Operations, or Revenue Operations (RevOps).
• Experience with B2B SaaS, SalesTech, or MarTech products.
• Familiarity with WhatsApp Business, Email, Telephony, Marketing Automation, and Lead Capture.
• Good understanding of APIs, Webhooks, CRM data models, system integrations, and multi-tenant SaaS environments.
• Experience building AI or agent-based features for CRM, sales automation, or sales intelligence.