CRM-Driven Customer Support Executive

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading staffing solutions provider in Singapore is seeking a customer service representative to handle enquiries and requests effectively. The ideal candidate should have 'A' Levels or a Diploma and possess strong interpersonal and communication skills. Responsibilities include updating customer information in the CRM system, ensuring timely follow-ups, and delivering service requests according to standards. This role offers an opportunity to work closely with stakeholders and contribute to project responsibilities.

Qualifications

• Preferably an 'A' Level or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.

Responsibilities

• Attend to enquiries and requests from phone calls/emails promptly.
• Update complete customer interaction information in CRM.
• Ensure effective follow-up as promised to customers.
• Alert management of issues requiring escalation.
• Prepare accurate requests including policy summaries.
• Work closely with stakeholders on service requests.
• Deliver service requests within stipulated standards.
• Undertake other assigned responsibilities.

Skills

Interpersonal skills

Communication skills

Education

’A’ Levels or Diploma

Job description

A leading staffing solutions provider in Singapore is seeking a customer service representative to handle enquiries and requests effectively. The ideal candidate should have 'A' Levels or a Diploma and possess strong interpersonal and communication skills. Responsibilities include updating customer information in the CRM system, ensuring timely follow-ups, and delivering service requests according to standards. This role offers an opportunity to work closely with stakeholders and contribute to project responsibilities.