Credit Card Product Manager

OCBC; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading financial institution in Singapore is seeking an experienced professional to manage and develop their mass and emerging cards portfolio. You will drive product strategy, enhance customer experiences, and ensure P&L accountability. The ideal candidate should have 6-8 years of relevant experience and a strong background in product management. This role offers opportunities for innovation and collaboration within a supportive team environment.

Benefits

Opportunities for career growth

Focus on innovation and teamwork

Collaborative team culture

Qualifications

• Minimum 6-8 years of experience in credit cards or consumer product management.
• Strong leadership and stakeholder management skills.
• Digitally savvy with strong appreciation for technology.

Responsibilities

• Lead management and development of mass/emerging cards portfolio.
• Drive full P&L accountability and revenue growth.
• Enhance cardmember service experience.

Skills

Product management

P&L management

Cross-functional leadership

Customer experience improvement

Digital product enablement

Education

Bachelor's degree in Finance, Business Administration or related field

Job description

Responsibilities

• Lead the end-to-end management and development of mass / emerging cards portfolio, with clear ownership of product strategy, customer journey, and portfolio performance
• Drive full P&L accountability, with a sharp focus on revenue growth, cost management, risk optimisation, and long-term profitability
• Identify, design, and launchpelling product propositions and lifestyle benefits that resonate with target segments
• Enhance the cardmember service experience by actively identifying pain points, championing customer feedback, and driving service improvement initiatives
• Embrace digital solutions and innovation to streamline onboarding, deepen customer engagement, and improve product delivery and servicing
• Collaborate across internal teams (, digital, marketing, analytics, risk andpliance, technology, operations) and external partners (, merchants, schemes, service providers) to ensure timely and effective program or project delivery
• Support and drive industrypliance projects to ensure OCBC meets industry standards and develop best -in class customer experiences
• Monitor market andpetitive trends to identify gaps and opportunities with agility and creativity

Requirements

• Bachelor's degree in Finance, Business Administration and Management, or a related field.
• Minimum 6-8 years of experience in credit cards or consumer product management, ideally with exposure to the mass / emerging affluent or cards portfolio management
• Solid understanding of cards P&L management, pricing levers, portfolio analytics and risk to rewards drivers
• Track record in launching and managing products and propositions that drive usage, acquisition, and customer spend and digital engagement
• Strong leadership and stakeholder management skills, experienced in driving cross-functional initiatives
• Passionate about customer experience with a demonstrated ability to drive service improvements and customer satisfaction metrics
• Digitally savvy with a strong appreciation for technology, innovation and digital product enablement and hands on approach towards design, testing and implementation
• Resilient, detail-oriented, andfortable working in fast-paced, high-pressure environments

Who we are

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to be a future-ready learning organisation.

But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in yourmunity. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What we offer

We offer a diverse range of opportunities to grow and develop your career, with a strong focus on innovation, technology, and teamwork. Our culture fosters collaboration and encourages creative thinking across all functions.