Contract Voice Engineer #IJF

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is looking for a skilled contact center solutions specialist. The ideal candidate has over 4 years of experience with Cisco solutions such as UCCX and UCCE and understands call routing and IP networks. Responsibilities include troubleshooting, configuring call systems, and collaborating with teams. Interested applicants should email their resumes to Jensen Fang Lifa.

Qualifications

• More than 4 years experience in troubleshooting or implementation of contact center solutions.
• Knowledge of how to configure or manage call routing, queues, and agent resources.
• A good understanding of IP networks, SIP, and voice gateway technologies.

Responsibilities

• Troubleshooting and implementation of contact center solutions.
• Configure or manage call routing, queues, and agent resources.
• Collaboration with other teams and stakeholders.

Skills

Troubleshooting contact center solutions

Configuration and management of call routing

Understanding of IP networks and SIP

Experience with Cisco Finesse

Education

Degree in IT or related discipline

Tools

CISCO UCCX

CISCO UCCE

CISCO PCCE

CUCM

Voice Gateways

Job description

Job Description

• Troubleshooting / implementation of contact center solutions CISCO UCCX, CISCO UCCE, or CISCO PCCE
• Working with various components like CUCM, Voice Gateways
• Configure or manage call routing, queues, and agent resources within the contact center platform
• Analyse problems, troubleshoot issues.
• Collaboration with other teams and stakeholders.
• Any other ad-hoc duties assigned by supervisor

Requirements

• More than 4 years experience in troubleshooting or implementation of contact center solutions CISCO UCCX, CISCO UCCE or CISCO PCCE
• Experience in CUCM, Voice Gateways
• Knowledge of how to configure or manage call routing, queues, and agent resources within the contact center platform
• Familiarity with Cisco Finesse, the web-based agent desktop
• A good understanding of IP networks, SIP, and voice gateway technologies
• Understanding of the Unified CVP for self-service
• Degree in IT or related discipline

Interested applicants, please email your resume to Jensen Fang Lifa

Email: [e-mail]

CEI Reg No: R2197080

Recruit Express Pte Ltd

UEN: 199601303W

EA Licence No: 99C4599