Contract Senior System Engineer – 24x7 Infra & App Support

Capgemini Singapore PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global business and technology partner in Singapore is seeking a Level 2 Support Engineer to provide operational support for mission-critical systems. You will be responsible for troubleshooting, performing OS patching, and managing incidents while ensuring high availability. Ideal candidates will have a Bachelor's in IT or related fields and significant experience in production support. Attractive benefits and a collaborative work environment are provided.

Benefits

Flexible work practices

Self-development opportunities

Diversity and inclusion initiatives

Qualifications

• At least 5 years in Level 2 support for mission critical 24x7 production support.
• At least 2 years in a team lead or supervisory role.
• Proven experience in handling P1/P2 incidents.
• Preferably certification in Red Hat Enterprise Linux or Kubernetes.

Responsibilities

• Provide level 2 support operations for mission-critical system.
• Perform OS patching for Windows Servers and Red Hat Enterprise Linux.
• Investigate and resolve application incidents.
• Perform root cause analysis and recommend permanent fixes.
• Ensure proper closure of incidents and problems.
• Perform operational impact assessments for changes.

Skills

RHEL

Windows Server

Networking Fundamentals

Middleware & Infrastructure

Message Queues

Java

C#

MQTT

Golang

SQL Server

PostgreSQL

ITIL/ITSM Process Knowledge

Security Awareness

DR and HA concepts

Strong Technical Skills

Leadership & Coordination

Communication & Collaboration

Operational Governance

Education

Bachelor Degree in Information Technology or related fields

Tools

Red Hat Enterprise Linux

Kubernetes

Docker

Cisco switches

Azure Stack

Microsoft Hyper-V

Job description

A global business and technology partner in Singapore is seeking a Level 2 Support Engineer to provide operational support for mission-critical systems. You will be responsible for troubleshooting, performing OS patching, and managing incidents while ensuring high availability. Ideal candidates will have a Bachelor's in IT or related fields and significant experience in production support. Attractive benefits and a collaborative work environment are provided.