Contract Manager (Japanese Speaking)

HubSpot; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

A leading technology company in Singapore is seeking a Contract Manager to manage contracts for Japanese clients. This role involves negotiating renewals and collaborating with internal teams to enhance customer relationships. Ideal candidates will be fluent in English and Japanese, with strong negotiation skills and a passion for customer experience. Join an innovative environment focused on maximizing customer success.

Qualifications

• Fluent in both English and Japanese.
• Strong communication skills to lead conversations.
• Ability to solve problems with curiosity and creativity.

Responsibilities

• Negotiate renewals and contract changes.
• Collaborate with customers and stakeholders.
• Manage a high volume of account-related tasks.

Skills

Strong negotiation skills

Customer experience focus

Problem-solving

Adaptability

Communication skills

Organizational skills

Relationship building

Team player

Fluency in English

Fluency in Japanese

AI mindset

Job description

As a Contract Manager as part of the high-touch contract management team at HS you will be responsible for handling the higher value contracts for our Japanese customers. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused results-driven organization you will also be responsible for managing a high volume of account-related tasks centred on maximizing customer investment with HubSpot.

In this role you'll get to:

• Negotiate value-driven renewals and contract changes while ensuring a superb customer experience
• Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities
• Collaborate with Sales Representatives Customer Success Managers and Management to execute the contract renewal process and ensure a positive experience for the customer
• Establish cooperative working relationships with customers
• Lead forecasting discussions and pipeline reviews with internal colleagues
• Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks
• learn how a variety of businesses operate what challenges they face on a daily basis and how technology can dramatically improve their businesses and employees lives

We are looking for people who:

• Have strong negotiation skills
• Are passionate about creating a great customer experience
• Solve problems with curiosity and creativity
• Are open and adaptable to changes in processes operations and guidelines
• Seek to understand multiple perspectives in a situation
• Show clear communication skills with the ability to effectively lead a conversation
• Possess prioritization and organizational skills with attention to detail
• Embrace a dynamic and motivating environment
• Invest in relationships with customers and colleagues
• Contribute to a positive team environment of equality and inclusion
• Fluent both English and Japanese (business level)
• AI mindset owning the call for the customers must use AI as part of supporting them
• Process-driven to value-driven roles

(Japanese)

既存のお客様のご契約に関するサポートをするポジションです顧客の問い合わせを正確に解決し顧客の更新手続きをするために顧客および社内の同僚と直接コミュニケーションをとることも含まれますお客様に焦点を当て成果志向の組織の一環としてHubSpotのお客様の投資を最大限に活用するために中心となる高いボリュームのアカウント関連のタスクを管理する責任もあります

この役割では以下のスキルを得ることができます

• 顧客の経験を向上させつつ価値のある更新と契約変更を交渉する
• 顧客と社内ステークホルダーと協力してアカウントを拡大しアップセルクロスセルの機会を創出する
• 営業担当者カスタマーサクセスマネージャーおよび管理職と協力して契約更新プロセスを実行し顧客にとってポジティブな経験を確保する
• 顧客との協力関係を築く
• 同僚とパイプラインのレビュー / ディスカッションを主導する
• フィードバックの提供や新しいプロセスとプレイブックの試行を通じて契約管理組織の成長に寄与する
• 様々なビジネスがどのようにオペレーションされていてそのビジネスが日々直面する経営課題やテクノロジーがどのようにビジネスを変えていくかを学ぶことができる機会を得る

以下の特徴を持つ人材を求めています

• 強力な交渉スキル
• 優れた顧客体験を創造することに情熱を持つ
• 好奇心と創造性をもって問題を解決する
• オペレーションやガイダンスの変化に対してオープンで適応できる
• 状況における複数の視点を理解しようとする
• 会話を効果的に導く能力と明確なコミュニケーションスキル
• 細かなことに配慮しながら優先順位付けができオーガナイゼーションスキルの高い方
• スピード感がありやりがいのある環境を受け入れる
• 顧客や同僚との関係を良好に保つことが得意な方
• チームワークが得意で他社の違いを受け入れ協力して業務を行える方
• ビジネスレベルの日本語英語スキル
• AIファーストのマインドセット 顧客対応においてAIを積極的に活用できる方
• プロセスドリブンからバリュードリブンへ コールを通じた価値創出にフォーカスしコール目標をKPIとして達成できる方

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.

If you need accommodations or assistance due to a disability please reach out to us using this form.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m / f / d) - link to HubSpots Career Diversitypage here.

India Applicants: link to HubSpot Indias equal opportunity policy here.