Community & Volunteer Programmes Executive

Green Avenue Home for the Elderly; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Green Avenue Home for the Elderly in Singapore is seeking a dedicated Volunteer Coordinator to engage, govern, and align volunteers with the Home's standards and priorities.

You will recruit, onboard, train, schedule, and retain volunteers, maintain accurate records, coordinate donor communications, and support resident well‑being through collaboration with internal teams.

Qualifications

• Diploma or Degree in Social Work, Counselling, Gerontology, Healthcare Administration, or related field.
• Experience in nursing homes, healthcare, or social service settings is preferred.
• Strong organisational and communication abilities; handles sensitive situations calmly.

Responsibilities

• Coordinate the volunteer programme within approved guidelines, including recruitment support, onboarding, scheduling, engagement, and retention.
• Ensure volunteers are briefed, trained, and deployed in line with standards and resident needs.
• Maintain accurate volunteer records, training logs, and compliance documentation.
• Support and refine volunteer engagement activities to enhance resident well‑being with internal teams.
• Monitor participation trends and feedback, and suggest improvements.
• Manage NOK communications through broadcast WhatsApp, email, newsletters, and notices.
• Administer donation communications and maintain donor records and acknowledgements.

Skills

Interpersonal skills

Communication

Organisational skills

Empathy

Attention to detail

Stakeholder management

Multitasking

Education

Diploma or degree in Social Work / Counselling / Gerontology / Healthcare Admin

Job description

About the role

The role ensures that volunteers are effectively engaged, governed, and aligned with the Home's standards and priorities.

Key responsibilities

• Coordinate the volunteer programme within approved guidelines, including recruitment support, onboarding, scheduling, engagement, and retention.

• Ensure volunteers are appropriately briefed, trained, and deployed in line with the Home's standards and resident needs.

• Maintain accurate volunteer records, training logs, and compliance documentation.

• Support and refine volunteer engagement activities to enhance resident well-being, in collaboration with internal teams.

• Monitor participation trends and feedback, and recommend improvements where appropriate.

• Manage structured, non-clinical group or broadcast communications to Next-of-Kin (NOK) to ensure clear, accurate, and timely information flow.

• Administer official NOK communication channels (e.g. broadcast WhatsApp, email circulars, newsletters, notices, approved Google Forms), in line with PDPA and organisational guidelines.

• Manage donations received from individuals, organisations, and community partners, including both cash and in-kind donations.

• Maintain an accurate donation register, tracking donor details, donation type, description, quantity, cash value, date received and acknowledgement status.

• Prepare, issue, and track letters of appreciation and thank-you communications to donors in a timely and professional manner.

About you

• Diploma or Degree in Social Work, Counselling, Gerontology, Healthcare Administration, or a related field.

• Prior experience in nursing homes, healthcare, or social service settings.

• Experience managing external stakeholders and partnerships is an advantage.

• Strong interpersonal, communication, and organisational skills.

• Empathetic, calm, and professional in sensitive situations.

• Structured, reliable, and detail-oriented.

• Comfortable working across people-facing and administrative functions.

• Able to manage multiple stakeholders and priorities effectively.