Executive, Programme

NTUC Health Co-operative Limited

Singapore

On-site

SGD 45,000 - 65,000

Full time

7 days ago

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Job summary

NTUC Health Co-operative Limited in Singapore seeks an Executive, Programme to support planning, implementation and evaluation of programmes for seniors and caregivers in the community care sector. You will work with internal teams, partners and volunteers to ensure smooth delivery, gather feedback, prepare materials and reports, and assist in care coordination.

Diploma or degree in related fields, 2 years of experience, strong communication, and proficiency in Google Workspace and Microsoft

Qualifications

Diploma or graduate in healthcare, gerontology, social work, psychology, public health, business, or related field.
At least 2 years of relevant healthcare or community care experience.
Strong customer service and communication skills with stakeholders.
Proficiency in Google Workspace and Microsoft Office.

Responsibilities

Support programme planning, coordination, delivery, and evaluation for seniors and caregivers.
Coordinate logistics, scheduling, procurement, and operational needs for programmes.
Engage seniors, caregivers, volunteers, and partners to drive participation.
Prepare reports, documentation, and progress updates for management.
Assist in ground operations and stakeholder engagement activities.

Skills

Customer service

Interpersonal skills

Communication

English proficiency

Education

Healthcare/gerontology/related field

Tools

Google Workspace

Microsoft Office

Job description

Executive, Programme

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Executive, Programme Req ID: 945 Posting Start Date: 04/08/2026

About Us

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life’; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

Job Description

In this role, you will support the planning, implementation, and evaluation of programmes and initiatives that promote the well-being and engagement of seniors within the community care sector. You will work closely with internal teams, community partners, volunteers, clients, and caregivers to support programme operations, stakeholder engagement, service improvement initiatives, and pilot programmes.

This role provides opportunities to gain hands‑on exposure to programme coordination, community engagement, operational ground work, programme evaluation, and continuous service improvement within a dynamic community care environment.

You will need to:

Programme Planning and Delivery

Support the planning, coordination, implementation, and evaluation of programmes and activities for seniors and caregivers.

Coordinate programme logistics, scheduling, resource preparation, procurement, and operational requirements to ensure smooth programme delivery.

Work closely with internal stakeholders to support the effective implementation of programmes, services, and pilot initiatives.

Assist in preparing programme materials, presentations, reports, documentation, and progress updates.

Client Care and Engagement

Engage seniors, caregivers, volunteers, and community partners to support programme participation and meaningful engagement.

Administer assessments to clients and caregivers, and perform data collection and data entry activities.

Provide timely updates to family members and next-of-kin regarding clients’ engagement, progress, and participation in programmes.

Gather feedback from clients, caregivers, volunteers, and stakeholders to better understand their needs and experiences.

Provide support to clients, caregivers, partners, and stakeholders, including handling enquiries, enrolment, service coordination, and feedback management.

Programme Evaluation and Service Improvement

Collect, collate, and analyse programme participation data, attendance trends, client outcomes, and stakeholder feedback to support programme evaluation and service improvement.

Monitor programme indicators and support evaluation activities to assess programme effectiveness and impact.

Support continuous quality improvement initiatives through operational observations, stakeholder engagement, and programme feedback.

Support the implementation and evaluation of pilot programmes and service improvement initiatives.

Ground Operations and Stakeholder Engagement

Conduct ground observations at programme sites and service locations to better understand programme operations, client experiences, and service delivery processes.

Observe programme operations and client interactions to identify areas for improvement and opportunities to enhance service quality.

Support the development and maintenance of partnerships with community organisations, healthcare providers, educational institutions, corporate partners, volunteers, and other stakeholders.

Coordinate stakeholder engagement activities, meetings, outreach, networking, and collaborative initiatives.

Ensure timely and effective communication between internal and external stakeholders, including therapists, exercise trainers, activity facilitators, volunteers, vendors, and programme teams.

Support care coordination and follow-up activities to ensure clients and caregivers receive timely support and appropriate linkage to services and resources.

Job Description (Continued)

Volunteer Coordination and Staff Support

Support volunteer recruitment, onboarding, coordination, engagement, and appreciation initiatives.

Support the onboarding, training, and coordination of Community Care Associates and volunteers.

Assist in supervising Community Care Associates to ensure the smooth and safe running of programmes and activities.

Administrative and Reporting Responsibilities

Maintain accurate programme databases, attendance records, stakeholder records, and project documentation.

Perform administrative duties such as procurement coordination, transport claims processing, budget and expense tracking, and staff roster planning.

Prepare timely reports and documentation for management, programme funders, audits, and programme evaluation purposes.

Assist in internal and external audits to ensure programmes meet service model and compliance requirements.

Provide basic housekeeping and upkeep of programme premises.

Assist in preparing grant submissions and funding-related documentation where required.

Perform any other administrative, operational, or coordination duties assigned by the reporting officer.

Qualification

You should have:

Diploma, or be a graduate in Healthcare, Gerontology, Social Work, Psychology, Public Health, Business, or related fields.

At least 2 years of relevant experience in the healthcare or community care sector will be an advantage.

Strong customer service, interpersonal, and communication skills, with the ability to engage effectively with both internal and external stakeholders.

Proficiency in Google Workspace and Microsoft Office applications.

Other Information

It would be great if you possess the below:

Ability to work effectively in a dynamic and fast-paced environment, with the adaptability to respond quickly to operational and service changes.

A proactive and resourceful mindset, with a willingness to take on challenges and support programme and service improvement initiatives.

A helpful and service-oriented attitude, with the ability to provide relevant information on seniors’ care needs and guide next-of-kin (NOK) on available support services and resources.