Executive, Programme

NTUC Health Co-operative Ltd; Singapore; On-site; SGD 48,000 - 68,000; Full time

Job summary

NTUC Health Co-operative Limited is seeking a Programme Coordinator to support planning, implementation, and evaluation of programmes for seniors in the community care sector in Singapore. You will collaborate with internal teams, community partners, volunteers, clients, and caregivers to support programme operations and service delivery.

The role offers opportunities to gain hands-on experience in programme coordination, community engagement, operational groundwork, and continuous service

Qualifications

• Strong customer service, interpersonal, and communication skills.
• Proficiency in Google Workspace and Microsoft Office applications.

Responsibilities

• Plan, coordinate, implement and evaluate programmes for seniors and caregivers.
• Engage seniors, caregivers, volunteers, and partners to support participation.
• Collect and analyse programme data to support evaluation and service improvement.
• Coordinate stakeholder engagement activities and ensure effective communication between teams.

Skills

Customer Service

Interpersonal Skills

Communication

Education

Diploma or degree in Healthcare / Gerontology / Social Work / Psychology / Public Health / Business

Tools

Google Workspace

Microsoft Office

Job description

Company description:

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a family medicine clinic to cater to the general population.

Job description

About Us

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Services

Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support

CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

Job Description

In this role, you will support the planning, implementation, and evaluation of programmes and initiatives that promote the well-being and engagement of seniors within the community care sector. You will work closely with internal teams, community partners, volunteers, clients, and caregivers to support programme operations, stakeholder engagement, service improvement initiatives, and pilot programmes.

This role provides opportunities to gain hands-on exposure to programme coordination, community engagement, operational ground work, programme evaluation, and continuous service improvement within a dynamic community care environment.

You will need to:

Programme Planning and Delivery

• Support the planning, coordination, implementation, and evaluation of programmes and activities for seniors and caregivers.
• Coordinate programme logistics, scheduling, resource preparation, procurement, and operational requirements to ensure smooth programme delivery.
• Work closely with internal stakeholders to support the effective implementation of programmes, services, and pilot initiatives.
• Assist in preparing programme materials, presentations, reports, documentation, and progress updates.

Client Care and Engagement

• Engage seniors, caregivers, volunteers, and community partners to support programme participation and meaningful engagement.
• Administer assessments to clients and caregivers, and perform data collection and data entry activities.
• Provide timely updates to family members and next-of-kin regarding clients' engagement, progress, and participation in programmes.
• Gather feedback from clients, caregivers, volunteers, and stakeholders to better understand their needs and experiences.
• Provide support to clients, caregivers, partners, and stakeholders, including handling enquiries, enrolment, service coordination, and feedback management.

Programme Evaluation and Service Improvement

• Collect, collate, and analyse programme participation data, attendance trends, client outcomes, and stakeholder feedback to support programme evaluation and service improvement.
• Monitor programme indicators and support evaluation activities to assess programme effectiveness and impact.
• Support continuous quality improvement initiatives through operational observations, stakeholder engagement, and programme feedback.
• Support the implementation and evaluation of pilot programmes and service improvement initiatives.

Ground Operations and Stakeholder Engagement

• Conduct ground observations at programme sites and service locations to better understand programme operations, client experiences, and service delivery processes.
• Observe programme operations and client interactions to identify areas for improvement and opportunities to enhance service quality.
• Support the development and maintenance of partnerships with community organisations, healthcare providers, educational institutions, corporate partners, volunteers, and other stakeholders.
• Coordinate stakeholder engagement activities, meetings, outreach, networking, and collaborative initiatives.
• Ensure timely and effective communication between internal and external stakeholders, including therapists, exercise trainers, activity facilitators, volunteers, vendors, and programme teams.
• Support care coordination and follow-up activities to ensure clients and caregivers receive timely support and appropriate linkage to services and resources.

Job Description (Continued)

Volunteer Coordination and Staff Support

• Support volunteer recruitment, onboarding, coordination, engagement, and appreciation initiatives.
• Support the onboarding, training, and coordination of Community Care Associates and volunteers.
• Assist in supervising Community Care Associates to ensure the smooth and safe running of programmes and activities.

Administrative and Reporting Responsibilities

• Maintain accurate programme databases, attendance records, stakeholder records, and project documentation.
• Perform administrative duties such as procurement coordination, transport claims processing, budget and expense tracking, and staff roster planning.
• Prepare timely reports and documentation for management, programme funders, audits, and programme evaluation purposes.
• Assist in internal and external audits to ensure programmes meet service model and compliance requirements.
• Provide basic housekeeping and upkeep of programme premises.
• Assist in preparing grant submissions and funding-related documentation where required.
• Perform any other administrative, operational, or coordination duties assigned by the reporting officer.

Qualification

You should have:

• Diploma, or be a graduate in Healthcare, Gerontology, Social Work, Psychology, Public Health, Business, or related fields.
• At least 2 years of relevant experience in the healthcare or community care sector will be an advantage.
• Strong customer service, interpersonal, and communication skills, with the ability to engage effectively with both internal and external stakeholders.
• Proficiency in Google Workspace and Microsoft Office applications.

Other Information

It would be great if you possess the below:

• Ability to work effectively in a dynamic and fast-paced environment, with the adaptability to respond quickly to operational and service changes.
• A proactive and resourceful mindset, with a willingness to take on challenges and support programme and service improvement initiatives.
• A helpful and service-oriented attitude, with the ability to provide relevant information on seniors' care needs and guide next-of-kin (NOK) on available support services and resources.
• Good command of English and at least one additional local language to communicate effectively with elderly clients and their families.
• Willingness to travel for home visits, outreach activities, and programme site operations where required.
• Able to support occasional evening or weekend programmes, events, and activities based on operational requirements.