Community Lead Singapore: Hospitality & Growth

WeWork; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

WeWork in Singapore is seeking a Community Lead to drive hospitality, member engagement, and building operations across our on-site spaces. You will lead that community effort, ensuring exceptional service, and delivering a premium experience for members and Enterprise clients.

In this role you will partner with Leasing on tours, manage daily operations, and use data to inform decisions while mentoring a team focused on satisfaction and growth.

Qualifications

• Bachelor's degree or equivalent experience is required.
• 3+ years of hospitality or multi-unit experience preferred.
• Proactive problem-solver with strong communication skills.

Responsibilities

• Deliver elevated hospitality by anticipating member needs and providing personalized support.
• Be the primary point of resolution for member feedback using NPS data.
• Support community event strategy to foster networking and retention.
• Manage the Community desk schedule to ensure coverage during business hours.
• Lead on-site operations and uphold building standards daily.
• Resolve service requests and move-in/move-out processes with stakeholders.
• Partner with Security to ensure safety protocols and compliance.
• Drive revenue growth opportunities through ancillary services and upgrades.
• Lead tours for prospective members with Leasing to secure occupancy.
• Collaborate with members to identify renewal and expansion opportunities via analytics.

Skills

Hospitality experience

Multi-unit ops

Data-informed decisions

Customer engagement

Education

Bachelor's Degree or equivalent experience

Tools

Salesforce

Qualtrics

Job description

WeWork in Singapore is seeking a Community Lead to drive hospitality, member engagement, and building operations across our on-site spaces. You will lead that community effort, ensuring exceptional service, and delivering a premium experience for members and Enterprise clients.

In this role you will partner with Leasing on tours, manage daily operations, and use data to inform decisions while mentoring a team focused on satisfaction and growth.