Coffee Shop Floor Supervisor & Service Leader

MANPOWER LINK PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A Singapore-based company is looking for an experienced individual to manage daily food and beverage operations. The candidate should have at least 2 years of experience in a coffee shop environment and possess strong customer service and problem-solving skills. Responsibilities include ensuring quality, planning staff schedules, managing operations, and addressing customer complaints. This role requires a proactive approach to maintaining hygiene and managing staff effectively in a busy environment.

Qualifications

• Minimum 2 years of experience working in a coffee shop environment.
• Willingness to work long hours and weekends.
• Up-to-date with food and beverage trends and best practices.
• Proficiency in various computer software programs.

Responsibilities

• Ensure consistent quality of food and beverages.
• Provide excellent customer service at the counter.
• Adhere to health and safety guidelines.
• Maintain cleanliness of preparation and counter areas.
• Plan and schedule staff duty rosters.
• Manage day-to-day operations within budgetary guidelines.

Skills

Customer service skills

Problem-solving

Team leadership

Tools

MS Office

Restaurant management software

POS system

Job description

A Singapore-based company is looking for an experienced individual to manage daily food and beverage operations. The candidate should have at least 2 years of experience in a coffee shop environment and possess strong customer service and problem-solving skills. Responsibilities include ensuring quality, planning staff schedules, managing operations, and addressing customer complaints. This role requires a proactive approach to maintaining hygiene and managing staff effectively in a busy environment.