Cobbler - Leather Repair

Link Compliance; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

A next-generation luxury brand in Singapore is seeking a Cobbler to deliver expert shoe repair and customization services. You will collaborate with clients to enhance their footwear and ensure compliance with operational standards. The ideal candidate has at least 1 year of experience in shoemaking and strong customer service skills. Join us to provide high-quality craftsmanship and an unforgettable retail experience.

Qualifications

• Proficient in English; other language skills are a plus.
• Previous experience in retail or customer service is an advantage.
• At least 1 year of hands-on experience in shoemaking and shoe repair.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and decision-making skills.
• Collaborative, proactive, and adaptable in a fast-paced environment.

Responsibilities

• Deliver expert shoe repair services, including stitching and cleaning.
• Offer bespoke customization and remake services for client footwear.
• Assist with daily store operations and adherence to compliance regulations.

Skills

Compliance

Collaboration

Attention To Detail

Customer Engagement

Communication Skills

Retail Inventory Management

Time Management

Customer Service

Job description

Job Title: Cobbler (Luxury Retail)
Location: Singapore Paragon

Overview

Company Overview: We are a next-generation luxury brand that has redefined modern fashion with a unique blend of craftsmanship, creativity, and innovation. With a strong global presence and a deep-rooted passion for excellence, we are committed to delivering iconic, high-quality products and unforgettable customer experiences. Our collections, primarily focused on footwear, also include ready-to-wear, bags, and accessories that embody timeless style with a contemporary edge.

Main Objective / Job Summary: As a Cobbler, you will be at the heart of our mission to provide world-class service and craftsmanship. You will be responsible for shoe repair and customization services that align with our sustainability strategy and customer-centric approach. You will collaborate closely with both clients and store teams to deliver a personalized and high-quality experience that breathes new life into each product.

Responsibilities

• Welcome clients with warmth and authenticity, creating an inclusive and premium retail experience.
• Deliver expert shoe repair services, including stitching, cleaning, disinfection, stain/water repellent treatments, and full restoration work.
• Offer bespoke customization and remake services, enabling clients to personalize their footwear in a meaningful way.
• Support in pre- and post-sale activities such as inventory checks, stock management, and client follow-up to enhance customer loyalty.
• Ensure accurate client registration in our app/system to support tailored client engagement and profiling.

Brand & Product

• Communicate the brand's identity and heritage passionately and authentically to clients.
• Infuse brand values into the co-creation process of customized pieces while maintaining the aesthetic and integrity of the collection.
• Maintain the cobbler station in excellent condition, aligned with visual merchandising and operational standards.

Operations & Compliance

• Assist with daily store operations including opening and closing procedures, stockroom management, and adherence to compliance regulations.
• Follow GDPR and health & safety guidelines meticulously.
• Use digital tools and systems effectively to improve service delivery and operational efficiency.

Requirements

• Proficient in English; other language skills are a plus.
• Previous experience in retail or customer service is an advantage.
• At least 1 year of hands-on experience in shoemaking and shoe repair.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and decision-making skills.
• Collaborative, proactive, and adaptable in a fast-paced environment.
• Good time management and ability to multitask effectively.

Required Skills

• Compliance
• Collaboration
• Team Player
• Customer Engagement
• Accessories
• Attention To Detail
• Sourcing
• Communication Skills
• Retail Inventory Management
• Merchandising Strategy
• Time Management
• Design
• Customer Service
• Business English
• Sales
• Communication
• Management