Clinic Operations & Patient Services Coordinator

National University of Singapore; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

National University of Singapore’s University Health Centre is seeking a Management Assistant Officer (Clinic Operations) to support clinic operations and administrative duties at the Kent Ridge Campus. You will work as part of a multi-disciplinary team, handling patient care related tasks and delivering excellent customer service to stakeholders.

Responsibilities include cash handling, front desk management, appointment scheduling, medical records handling, insurance claims processing, and

Qualifications

• Strong passion to serve patients.
• Excellent interpersonal skills and telephone etiquette.
• Independent, meticulous and good team player.
• Proactive and able to work independently.
• Good command of written and spoken English and Mandarin.

Responsibilities

• Handle cashiering duties including accurate billing and daily reconciliation.
• Manage front counter operations and patient registration.
• Provide clinic admin support, follow up on missed appointments and liaise with specialists.
• Answer calls, handle enquiries and route requests.
• Maintain filing and retrieval of medical records and reports.
• Submit insurance claims and reconcile insurer payments.
• Keep clinic and reception area tidy and organized.
• Support ad-hoc projects and other duties as assigned.

Skills

Interpersonal skills

Telephone etiquette

Microsoft Office

Education

GCE O Level / ITE / Diploma holders

Tools

Microsoft Office

Job description

National University of Singapore’s University Health Centre is seeking a Management Assistant Officer (Clinic Operations) to support clinic operations and administrative duties at the Kent Ridge Campus. You will work as part of a multi-disciplinary team, handling patient care related tasks and delivering excellent customer service to stakeholders.

Responsibilities include cash handling, front desk management, appointment scheduling, medical records handling, insurance claims processing, and