Management Assistant Officer (Clinic Operations)

National University of Singapore; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

National University of Singapore’s University Health Centre is seeking a Management Assistant Officer (Clinic Operations) to support clinic operations and administrative duties at the Kent Ridge Campus. You will work as part of a multi-disciplinary team, handling patient care related tasks and delivering excellent customer service to stakeholders.

Responsibilities include cash handling, front desk management, appointment scheduling, medical records handling, insurance claims processing, and

Qualifications

• Strong passion to serve patients.
• Excellent interpersonal skills and telephone etiquette.
• Independent, meticulous and good team player.
• Proactive and able to work independently.
• Good command of written and spoken English and Mandarin.

Responsibilities

• Handle cashiering duties including accurate billing and daily reconciliation.
• Manage front counter operations and patient registration.
• Provide clinic admin support, follow up on missed appointments and liaise with specialists.
• Answer calls, handle enquiries and route requests.
• Maintain filing and retrieval of medical records and reports.
• Submit insurance claims and reconcile insurer payments.
• Keep clinic and reception area tidy and organized.
• Support ad-hoc projects and other duties as assigned.

Skills

Interpersonal skills

Telephone etiquette

Microsoft Office

Education

GCE O Level / ITE / Diploma holders

Tools

Microsoft Office

Job description

Management Assistant Officer (Clinic Operations)

University-Level Unit: University Health Centre

Faculty/Department-Level Unit: UHC Clinic

Employee Category: Executive & Administrative

Location: Kent Ridge Campus

Posted On: 05/11/2026

Job Description

University Health Centre (UHC) set up under NUS, is a holistic healthcare provider for the NUS community. You will be part of a multi-disciplinary team under UHC to provide quality clinic and administrative supports, patient care related duties and excellent customer service to our stakeholders.

Duties & Responsibilities

• Handle cashiering duties including accurate billing, daily collection reconciliation and preparation of reports.


• Manage front counter operations including appointment scheduling, patient registration, medical check-up, patient assignment, etc.


• Provide specialist clinic administrative support including following up on missed appointments, informing patients of appointment changes, and liaising with specialists on administrative and patient-related matters.


• Answer telephone calls, manage enquiries, and route requests appropriately.


• Maintain proper tracking, filing and retrieval of medical records and reports.


• Submit insurance claims, monitor claim status, follow up on pending cases with insurer/ t hird-party administrator and reconcile insurer payments.


• Ensure clinic and counter/reception area are always kept tidy and clean at all times.


• Support other clinic operations and administrative duties, including ad-hoc projects and activities assigned by the management.

Qualifications

• GCE \"O\" Level / ITE / Diploma Holders.


• Minimum 2 years of experience, preferably in Healthcare setting will be advantageous


• Strong passion to serve patients.


• Possess excellent interpersonal skills and telephone etiquette.


• Independent, meticulous and good team player.


• Proactive and able to work independently.


• Basic Microsoft Office skills.


• Good command of written and spoken English and Mandarin.