Clinic Co-ordinator (Supervisor)

ETERN MEDICAL GROUP PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

ETERN MEDICAL GROUP PTE. LTD. is seeking an organized Clinic Operations Assistant to supervise clinic staff and oversee daily operations at our Singapore clinic.

You will coordinate rosters, assist locum doctors, handle timesheets, and ensure smooth patient liaison services while maintaining inventory and infection control standards.

Qualifications

• Diploma in healthcare with a minimum of 2 years clinic operation experience.
• Prior experience as a clinic assistant or nurse is welcome.
• Experience in healthcare operations/administration is advantageous.
• Strong people management and communication skills are required.
• Able to multitask, work long hours, and perform under pressure.
• Proficient with MS Office applications (Word/Excel/PowerPoint).
• Able to collaborate with doctors, nurses, and other clinical staff.
• Flexible with staggered hours, weekends, and public holidays.

Responsibilities

• Assist in supervising clinic assistants and managing clinic operations.
• Assist in sourcing locum doctors and maintaining monthly rostering.
• Process staff and locum timesheets and accounts receivable.
• Follow up on patient cases and ensure timely responsiveness.
• Support in handling difficult customers and credit control.
• Ensure accurate daily sales closures and payments collection.
• Liaise with laboratories and MCOs on simple admin matters.
• Oversee monthly inventory and drug usage reporting.
• Supervise clinic facilities maintenance and infection control.
• Provide feedback on staff performance and training progress.
• Train new staff with the clinic nurse and update the team.

Skills

People management

Interpersonal skills

Communication skills

Teamwork

Multitasking

Leadership

Adaptability

Education

Diploma in healthcare

Tools

MS Office (Word/Excel/PowerPoint)

Job description

To assist the Executive and Manager in supervising the clinic assistants and managing the clinic operations, to ensure the smooth running of core duties and operational readiness of the clinic

• Assist in sourcing locum doctors and ensure the monthly staff and doctor roster schedule is uploaded on time.
• Assist in finding emergency cover if staff are on urgent or medical leave.
• Processing staff timesheet and locum timesheets.
• Follow up on patients' complex cases for a patient liaison to ensure patient requests are attended to in a timely.
• Assist in handling difficult customers, problem-solving cases, and credit control regularly and report to the Executive/Manager.
• Ensuring proper collection of payments and accurate preparation/submission of daily sales closing
• Assist in liaising with external companies, such as laboratories and MCO companies, on simple admin/operation matters.
• Responsible for month-end MCO invoice checks and ensuring the staff completes their task monthly.
• Responsible for the monthly inventory stocks and medical supplies closing report to the doctor for evaluation of the drug pattern.
• Supervise the maintenance of the clinic facilities in cleaning and infection control
• Provide feedback to the Management on staff performance and development milestones regularly.
• Orientate and work with the clinic nurse to train new staff on work processes, execute the training list and update the team regularly.
• Administration matters to attend the management meeting and organise the Work group meeting.
• Perform the duties as a clinic nurse when rostering and training the new staff under the training program.
• Any other duties assigned by the doctors and the Manager from time to time.

Requirements

• Diploma in relevant disciplines (healthcare) with a minimum of 2 years of clinic operation experience
• Prior experience as a clinic assistant/nurse is welcome
• Experience in operations/administration in the healthcare sector will be an advantage
• Possess strong people management skills
• Excellent interpersonal and communication skills
• Able to multitask, work long hours, and work under pressure
• Strong in directed self-driven work and able to work as a team player.
• Ability to work with high-performance individuals and various clinical professionals (e.g. doctors, nurses)
• Possess good interpersonal and communication skills.
• Familiar with MS Office applications (e.g. MS Word, MS PowerPoint, MS Excel, MS Access)
• Able to work staggered hours (evening shift) /weekends/PH;