Clinic Manager

A FAMILY MEDICINE CLINIC PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A FAMILY MEDICINE CLINIC PTE. LTD. in Singapore is seeking a dedicated Clinic Manager to oversee operations, ensuring service excellence and compliance with regulatory requirements. The role involves managing clinic staff, vendor liaisons, and ensuring high standards of patient care.

The ideal candidate should have 4-5 years of operational experience in the healthcare sector and a strong service-first attitude. Flexibility to work shifts, weekends, and evenings is essential.

Qualifications

• Relevant experience in hospitality or healthcare industry preferred.
• Minimum of 4-5 years of experience working in operations, preferably in healthcare.
• Able to work shifts and on weekends and evenings.

Responsibilities

• Perform all duties of a Clinic Assistant as needed.
• Manage clinic staff, ensuring service excellence and compliance.
• Liaise with vendors for samples and reports collection.
• Lead a team of clinic assistants, conducting performance reviews.
• Participate in hiring and training clinic assistants.

Skills

Service excellence

Team leadership

Attention to detail

Operational management

Job description

Clinic Manager

This role reports to the Operations Manager. We have openings across the west, south and east.

Job Description

• Able to perform all duties of a Clinic Assistant
• Ensure the timely reporting of all clinic staff Serve as a point of escalation and catch all for clinic staff on shift
• Perform a supervisory role during the shift and always ensure service excellence.
• Ensure consistency and follow through of workflow/processes and protocol
• Training of new staff
• Liaise with vendors (e.g. laboratory and radiology) for collection of samples and receiving of reports.
• Assist with the rostering of clinic assistants
• Tallying of vendor invoices (laboratory, radiology, medication, consumables)
• Tallying of claims and answering to claims queries from government / corporate partners
• Timely ordering of stock (medication and consumables) and minimize expiry and dead stock within the clinic
• Address and resolve inquiries, complaints, disputes with patients with professionalism
• Ensure the clinic facilities are well maintained and perform regular preventive maintenance with the facilities team.
• Ensure that clinic is always compliant with regulatory requirements
• Lead a team of clinic assistants and perform regular check-in and performance reviews of clinic assistants
• Participate in audit and licensing needs of the clinic
• Participate in periodic stock take
• Assist with internal stakeholder management, provide constructive feedback during the construct of workflow and processes
• Participate in hiring of clinic assistants
• Other duties assigned by operations team
• Proactive process improvements
• Manage staff timesheet and leave for payroll system

Requirements

• Patient first and service first attitude
• Able to work shifts and on weekends and evenings
• Cross deployment to other clinics on an as-needed basis
• Attention to detail, ability to work in a fast-paced environment
• Relevant experience in hospitality or healthcare industry is preferred
• Minimum of 4-5 years of experience working in operations preferably in the healthcare industry.