Clinic Assistant

BELFIELD MEDICAL CLINIC PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

BELFIELD MEDICAL CLINIC PTE. LTD. in Singapore is seeking a patient-facing Clinic Support/Administrative Assistant to help manage patient flow and support physicians.

You will register patients, check eligibility for government and corporate benefits, update CMS benefits, and assist with minor procedures, with a focus on accuracy, empathy and teamwork. This role requires attention to detail, reliability and the ability to work across shifts including evenings, weekends and public holidays.

Qualifications

• Able to work shifts, weekends, evenings and public holidays.
• Minimum GCE 'N' levels.
• Team player with good interpersonal and communication skills.
• Technology savvy and computer-literate.
• Experience in hospitality or healthcare preferred.
• Ability to speak multiple languages advantageous.
• Familiarity with clinic management systems is a plus.

Responsibilities

• Ensure clinic is in working order before each shift.
• Ensure petty cash balance and POS readiness.
• Register patients and check eligibility with government and corporate benefits.
• Update TPA benefits in CMS to streamline post-consult and payments.
• Dispense medications with correct dosing and administration.
• Assist clinicians in minor procedures and act as chaperone.
• Perform minor procedures (e.g., ECG) and record vitals in CMS.
• Help patients book follow-up appointments and schedule visits.
• Assist with sterilisation of devices and equipment.
• Scan and transmit referrals, labs and radiology to the patient portal or CMS.

Skills

Customer service

Interpersonal skills

Communication skills

Tech-savvy

Multilingual

Education

GCE N Levels

Tools

Clinic management systems

Job description

About the role

This is a patient-facing role that reports to the Clinic Manager. The role involves patient management and physician support, requiring you to function independently and work well within a group of like-minded staff looking to deliver the best possible care to patients.

Key responsibilities

• Ensure that the clinic is in working order prior to start of clinic shift
• Ensure that opening balance of petty cash is accurate and working order of POS systems
• Register patients and check eligibility with government and corporate benefits
• Update TPA benefits in CMS to ease post consult and payment process
• Ensure that right medication, right dosing, right quantity and right administrative route is dispensed accurately to the right patient
• Assist the clinician in minor procedures and chaperoning
• Perform minor procedures (e.g. ECG) and take patient vitals and update in CMS
• Assist patients in making follow up appointments and scheduling of visits
• Wash medical devices and equipment and perform sterilization (autoclave)
• Follow up on administrative tasks, scanning and sending of documents (referrals, labs, radiology) into the patient portal or clinic management system

About you

• Able to work shifts and on weekends, evenings and Public Holidays
• Minimum GCE "N" levels
• Team player with good interpersonal and communication skills
• Technology savvy and computer-literate
• Relevant experience in hospitality or healthcare industry is preferred
• Ability to speak multiple languages will be advantageous
• Familiarity with various clinic management systems is a plus