Clinic Co-ordinator (Supervisor)

ETERN MEDICAL PUNGGOL PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

ETERN MEDICAL PUNGGOL PTE. LTD. seeks a capable clinic administrator to support the Executive and Manager in supervising clinic assistants and ensuring smooth daily operations. You will help source locum doctors, manage rosters, handle patient liaison, payments and training.

The role requires strong communication, teamwork, and the ability to multitask and work evenings, weekends and PH as needed. Join a dynamic clinic environment in Singapore.

Qualifications

• Diploma in healthcare or related discipline with at least 2 years clinic operation experience.
• Prior experience as clinic assistant or nurse is welcome.
• Experience in operations/administration in healthcare is advantageous.
• Strong people management, interpersonal and communication skills.
• Able to multitask, work long hours and work under pressure.
• Team player with the ability to coordinate with clinicians.
• Proficient with MS Office applications (Word, PowerPoint, Excel, Access).

Responsibilities

• Assist in sourcing locum doctors and manage monthly staff and doctor rosters.
• Arrange emergency cover when staff take medical leave.
• Process staff and locum timesheets.
• Follow up on complex patient cases as liaison to ensure timely service.
• Handle difficult customers and report to Executive/Manager.
• Ensure payment collection and daily sales closing submissions.
• Liaise with laboratories and MCOs on admin/operation matters.
• Check monthly MCO invoices for accuracy.
• Prepare monthly inventory and medical supplies reports.
• Supervise cleaning and infection control in clinic facilities.
• Provide feedback on staff performance and development milestones.
• Orientate and train new staff with nurse involvement in processes.
• Attend management meetings and organise Work Group activities.
• Perform clinic nurse duties when rostering/training system is used.
• Any other duties assigned by doctors and the Manager.

Skills

People management

Interpersonal skills

Communication skills

Multitasking

Team player

Education

Diploma in healthcare or related discipline

Tools

MS Office (Word, PowerPoint, Excel, Access)

Job description

To assist the Executive and Manager in supervising the clinic assistants and managing the clinic operations, to ensure the smooth running of core duties and operational readiness of the clinic

• Assist in sourcing locum doctors and ensure the monthly staff and doctor roster schedule is uploaded on time.
• Assist in finding emergency cover if staff are on urgent or medical leave.
• Processing staff timesheet and locum timesheets.
• Follow up on patients’ complex cases for a patient liaison to ensure patient requests are attended to in a timely.
• Assist in handling difficult customers, problem-solving cases, and credit control regularly and report to the Executive/Manager.
• Ensuring proper collection of payments and accurate preparation/submission of daily sales closing
• Assist in liaising with external companies, such as laboratories and MCO companies, on simple admin/operation matters.
• Responsible for month-end MCO invoice checks and ensuring the staff completes their task monthly.
• Responsible for the monthly inventory stocks and medical supplies closing report to the doctor for evaluation of the drug pattern.
• Supervise the maintenance of the clinic facilities in cleaning and infection control
• Provide feedback to the Management on staff performance and development milestones regularly.
• Orientate and work with the clinic nurse to train new staff on work processes, execute the training list and update the team regularly.
• Administration matters to attend the management meeting and organise the Work group meeting.
• Perform the duties as a clinic nurse when rostering and training the new staff under the training program.
• Any other duties assigned by the doctors and the Manager from time to time.

Requirements

• Diploma in relevant disciplines (healthcare) with a minimum of 2 years of clinic operation experience
• Prior experience as a clinic assistant/nurse is welcome
• Experience in operations/administration in the healthcare sector will be an advantage
• Possess strong people management skills
• Excellent interpersonal and communication skills
• Able to multitask, work long hours, and work under pressure
• Strong in directed self-driven work and able to work as a team player.
• Ability to work with high-performance individuals and various clinical professionals (e.g. doctors, nurses)
• Possess good interpersonal and communication skills.
• Familiar with MS Office applications (e.g. MS Word, MS PowerPoint, MS Excel, MS Access)
• Able to work staggered hours (evening shift) /weekends/PH;