Clinic Co-ordinator (Supervisor)

ETERN MEDICAL GROUP PTE. LTD.; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

ETERN MEDICAL GROUP PTE. LTD. is seeking a Clinic Operations Supervisor to assist the Executive and Manager in supervising clinic assistants and ensuring smooth daily operations. You will help manage rosters, handle payments, liaise with labs, and support nurses on training and policy adherence.

The role requires a Diploma in healthcare and at least 2 years in clinic operations, with strong leadership, communication, and multitasking skills for a busy clinic environment.

Qualifications

• Diploma in healthcare with at least 2 years in clinic operations.
• Experience as clinic assistant or nurse is welcomed.
• Experience in healthcare operations/admin is a plus.
• Strong people management and communication skills.
• Able to multitask, work under pressure, and long hours.

Responsibilities

• Assist in sourcing locum doctors and ensure monthly staff and doctor roster is uploaded on time.
• Assist in finding emergency cover when staff are on urgent or medical leave.
• Process staff timesheets and locum timesheets.
• Follow up on patients' complex cases to ensure timely requests handling.
• Assist in handling difficult customers and report to the Executive/Manager.
• Ensure proper collection of payments and daily sales closing.
• Liaise with external labs and MCOs on simple admin matters.
• Check month-end MCO invoices and ensure staff complete tasks monthly.
• Oversee monthly inventory and medical supplies and report drug patterns to the doctor.
• Supervise clinic facilities, cleaning and infection control.
• Provide feedback on staff performance and development milestones.

Skills

People management

Interpersonal communication

Multitasking

Teamwork

MS Office

Education

Diploma in Healthcare

Tools

MS Office Suite

Job description

To assist the Executive and Manager in supervising the clinic assistants and managing the clinic operations, to ensure the smooth running of core duties and operational readiness of the clinic

• Assist in sourcing locum doctors and ensure the monthly staff and doctor roster schedule is uploaded on time.
• Assist in finding emergency cover if staff are on urgent or medical leave.
• Processing staff timesheet and locum timesheets.
• Follow up on patients' complex cases for a patient liaison to ensure patient requests are attended to in a timely.
• Assist in handling difficult customers, problem-solving cases, and credit control regularly and report to the Executive/Manager.
• Ensuring proper collection of payments and accurate preparation/submission of daily sales closing
• Assist in liaising with external companies, such as laboratories and MCO companies, on simple admin/operation matters.
• Responsible for month-end MCO invoice checks and ensuring the staff completes their task monthly.
• Responsible for the monthly inventory stocks and medical supplies closing report to the doctor for evaluation of the drug pattern.
• Supervise the maintenance of the clinic facilities in cleaning and infection control
• Provide feedback to the Management on staff performance and development milestones regularly.
• Orientate and work with the clinic nurse to train new staff on work processes, execute the training list and update the team regularly.
• Administration matters to attend the management meeting and organise the Work group meeting.
• Perform the duties as a clinic nurse when rostering and training the new staff under the training program.
• Any other duties assigned by the doctors and the Manager from time to time.

Requirements

• Diploma in relevant disciplines (healthcare) with a minimum of 2 years of clinic operation experience
• Prior experience as a clinic assistant/nurse is welcome
• Experience in operations/administration in the healthcare sector will be an advantage
• Possess strong people management skills
• Excellent interpersonal and communication skills
• Able to multitask, work long hours, and work under pressure
• Strong in directed self-driven work and able to work as a team player.
• Ability to work with high-performance individuals and various clinical professionals (e.g. doctors, nurses)
• Possess good interpersonal and communication skills.
• Familiar with MS Office applications (e.g. MS Word, MS PowerPoint, MS Excel, MS Access)
• Able to work staggered hours (evening shift) /weekends/PH;