Clinic Assistant (ID: 711470)

PERSOL Singapore; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

Yearly AWS

Performance bonus

Convenient location

Job summary

PERSOL Singapore is recruiting Clinic Assistants for our healthcare client. You will be the first point of contact for inquiries via phone, online, or walk-ins, and you’ll coordinate appointments for consultations, lab tests, and imaging while escalating urgent cases to the triage nurse.

You’ll register patients, verify demographics and insurance, manage billing and payments, handle feedback, maintain accurate records for audits, and support administrators with reports and inventory.

Qualifications

• Minimum NO Level, Nitec or Diploma in a relevant field (Healthcare, Business Administration, or related).
• 1–2 years of relevant experience in healthcare, hospitality, or customer service, preferably with front-desk administration or billing experience.

Responsibilities

• Answer inquiries via phone, online, and walk-in channels.
• Coordinate appointments for consultations, lab tests, and imaging; escalate symptoms.
• Register patients and verify demographics and insurance; maintain records accurately.
• Handle billing: payment collection, corporate billing, reconciliation; explain charges clearly.
• Address patient feedback and complaints; escalate as required.
• Maintain records for quality and audits; ensure data protection compliance.
• Perform general admin: reports, correspondence, inventory; liaise with vendors.
• Cover colleagues during absences; participate in cross-training and extra shifts with approval.

Skills

Customer service

Front-desk administration

Billing accuracy

Education

NO Level

Nitec

Diploma in Healthcare or related

Tools

MS Office

Email systems

Billing systems

Job description

Our established client in the healthcare industry is seeking to hire Clinic Assistants to join their expanding team!

Office Hours/ Shift Schedule Available

Convenient location & accessible by public transport

Yearly AWS + Performance Bonus

Responsibilities:

• Act as the initial point of contact for inquiries through phone, online, and walk-in channels
• Coordinate appointments for consultations, lab tests, and imaging, while promptly escalating critical symptoms to the triage nurse.
• Register patients and verify demographic and insurance information, maintaining accurate patient records in accordance with institutional policies.
• Manage billing processes including payment collection (cash/e-payment), corporate billing, and reconciliation while clearly communicating service charges to patients and their families.
• Handle patient feedback and complaints professionally, escalating issues to supervisors as required and supporting improvement measures for service quality.
• Ensure compliance with quality standards by maintaining accurate records and supporting audit documentation in alignment with data protection regulations.
• Perform general administrative tasks, including managing reports, correspondence, and inventory tracking, and providing feedback to vendors as needed.
• Support team efforts by covering for colleagues during their absences, participating in cross-training, and taking on additional shifts when necessary, following management approval.

Requirements:

• Minimum N/O Level, Nitec or Diploma in a relevant field (Healthcare, Business Administration, or related areas).
• A minimum of 1-2 years of relevant experience in healthcare, hospitality, or customer service, preferably with front-desk administration or billing experience.
• Strong customer service skills and the ability to maintain composure under pressure
• Basic computer proficiency (MS Office, email, and patient/billing systems).
• Detail-oriented and meticulous with a focus on billing accuracy and compliance documentation.