Clinic Assistant (3 shift) (ID: 711470)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 29,000 - 42,000; Full time

Benefits offered by this job

AWS

Performance Bonus

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a Clinic Assistant to join a private healthcare clinic in a central location. This full-time role involves front-desk duties, patient registration, billing, and coordinating appointments across various services.

The successful candidate will work 3 rotating shifts over 5 days, including weekends and public holidays, with AWS and performance bonus as part of the compensation. Strong customer service and basic computer skills are required.

Qualifications

• 1–2 years of healthcare, hospitality, or customer service experience.
• Front-desk administration or billing experience preferred.
• Strong customer service skills and composure under pressure.
• Basic computer proficiency (MS Office, email, and patient/billing systems).

Responsibilities

• Greet and triage inquiries via phone, online, and walk-in; schedule consultations, labs, and imaging; escalate critical symptoms.
• Register patients; verify demographics and insurance; maintain accurate records.
• Handle billing: collect payments, manage corporate billing, reconcile, and communicate charges to patients.
• Address patient feedback and complaints; escalate and support quality improvement actions.
• Maintain compliance with quality standards and data protection; support audits.
• Perform general administrative tasks, reports, correspondence, and inventory tracking; assist vendors.

Skills

Customer service

Front desk administration

Communication

Attention to detail

Education

N/O Level / Nitec / Diploma

Tools

MS Office

Billing systems

Job description

Our established client in the private healthcare sector is seeking to hire a full-time Clinic Assistant to join their team!

• Private medical centre; central location accessible by public transport

• 3 rotating shift, 5 days across Mon-Sun

• Yearly AWS + Performance Bonus
  

Responsibilities:

• Act as the initial point of contact for inquiries through phone, online, and walk-in channels; coordinate appointments for consultations, lab tests, and imaging, while promptly escalating critical symptoms to the triage nurse.

• Register patients and verify demographic and insurance information, maintaining accurate patient records in accordance with institutional policies.

• Manage billing processes including payment collection (cash/e-payment), corporate billing, and reconciliation while clearly communicating service charges to patients and their families.

• Handle patient feedback and complaints professionally, escalating issues to supervisors as required and supporting improvement measures for service quality.

• Ensure compliance with quality standards by maintaining accurate records and supporting audit documentation in alignment with data protection regulations.

• Perform general administrative tasks, including managing reports, correspondence, and inventory tracking, and providing feedback to vendors as needed.

• Work on rotating shifts, ensuring punctual attendance, conducting proper handovers, and upholding service standards during busy periods.

• Support team efforts by covering for colleagues during their absences, participating in cross-training, and taking on additional shifts when necessary, following management approval.

Requirements:

• Minimum N/O Level, Nitec or Diploma in a relevant field (Healthcare, Business Administration, or related areas).

• A minimum of 1–2 years of relevant experience in healthcare, hospitality, or customer service, preferably with front-desk administration or billing experience.

• Strong customer service skills and the ability to maintain composure under pressure

• Basic computer proficiency (MS Office, email, and patient/billing systems).

• Detail-oriented and meticulous with a focus on billing accuracy and compliance documentation.

• Willingness to work on rotating shifts, including overnight shifts, weekends, and public holidays.