Clinic Assistant (Full Time)

T MEDICAL CLINIC KALLANG PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A medical clinic in Singapore is seeking a Patient Care Coordinator to manage patient registrations, schedule appointments, and handle insurance claims. The role requires at least 1 year of experience in a medical setting and the ability to work flexible shifts, including weekends. Ideal candidates should possess a diploma or equivalent and have strong customer care skills. A keen service attitude and a team-oriented approach are essential for this position, along with familiarity with clinic operations.

Qualifications

• 1 year experience in hospital/medical clinic operation/front desk duties is essential.
• Familiarity with clinic operations and insurance/Medisave claims submission.
• Commitment to working on rotating shifts and weekends is required.

Responsibilities

• Manage patient registration and scheduling appointments.
• Handle payments and prepare claims submissions.
• Assist doctors during consultations and perform simple procedures.

Skills

Customer care

Team collaboration

Communication skills

Education

Diploma in any discipline / GCE 'A' Level / 'O' Level / Higher NITEC

Tools

Plato CMS

Job description

Job Description

• Patient registration in the clinic, scheduling of patients’ appointments including sending reminders
• Answering phone/SMS and email queries promptly
• Handle payments and prepare submissions of TPA (Third-Party) Claims, Medisave Claims, Insurance Claims and other documentations.
• Preparing patients’ medications for doctor to check, and dispensing medication
• Assist in performing simple inclinic procedures such as ECG and nebuliser treatments (training will be provided)
• Assist doctor during consultations / chaperone duties
• Handle 1st level patients’ complaints
• Maintain and update all patients’ records and in according to standard guidelines
• Assist in the daily running of the clinic and the upkeep of the clinic
• Manage medication, consumables and equipment including replenishment and housekeeping
• Any other administrative work involving patients’ care / records / the daily operation of the clinic

Job Requirements

• 5.5 days (44hours) week (Weekday + 1 Weekend). Ability to commit to work on rotating (AM, Noon & Evening) and weekend shifts. No overnight shifts.
• Diploma in any discipline / GCE 'A' Level / 'O' Level / Higher NITEC
• At least 1 year experience in hospital/ medical clinic operation/front desk duties
• Experience in submission of insurance and Medisave claims
• Familiarity with clinic operations.
• Keen service attitude towards customer care and learning
• Ability to work in a team dependably.

Advantage (Not a definite requirement)

• Prior experience as an enrolled nurse.
• Familiarity on the usage of Plato CMS
• Able to speak in Mandarin / Diaclets (to converse with Mandarin/Elderly speaking patient who could only speak Mandarin / Diaclets)