Clinic Assistant

OHM LUCKY PTE. LTD.; Singapore; On-site; SGD 20,000 - 33,000; Full time

Job summary

OHM Lucky PTE. LTD. is seeking a clinic receptionist to greet patients, manage appointments, and support daily operations. You will ensure examination rooms are prepared, handle patient inquiries, and assist healthcare professionals during examinations.

The role requires strong communication and customer service skills, with English fluency; Mandarin is a plus. No prior experience required, and training will be provided. The position is based in Singapore.

Qualifications

• Minimum GCE N or O Level qualification.
• Fluent in English; ability to speak Mandarin is an advantage to liaise with Mandarin-speaking patients.
• Prior experience in a customer service role is an advantage.
• Strong communication and interpersonal skills.
• Customer service-oriented with a willingness to learn.
• Candidates with no experience are welcome to apply.

Responsibilities

• Greet and welcome patients, manage patient flow, and schedule appointments.
• Prepare examination rooms and ensure they are clean and well-stocked with necessary supplies.
• Attend to inbound calls and assist with patient enquiries.
• Assist healthcare professionals during patient examinations and procedures.
• Submit insurance claims and issue tax invoices.
• Maintain accurate patient records and handle confidential medical documentation.
• Deliver exceptional customer service by addressing patient inquiries and concerns.
• Provide concierge assistance for patients to and from MRT stations or drop-off points, when required.
• Perform general administrative duties to support the efficient day-to-day operations of the clinic

Skills

Communication skills

Customer service

Interpersonal skills

Willingness to learn

Mandarin advantage

Education

GCE O/N Level

Job description

Job Responsibilities:

• Greet and welcome patients, manage patient flow, and schedule appointments
• Prepare examination rooms and ensure they are clean and well-stocked with necessary supplies
• Attend to inbound calls and assist with patient enquiries
• Assist healthcare professionals during patient examinations and procedures
• Submit insurance claims and issue tax invoices
• Maintain accurate patient records and handle confidential medical documentation
• Deliver exceptional customer service by addressing patient inquiries and concerns
• Provide concierge assistance for patients to and from MRT stations or drop-off points, when required
• Perform general administrative duties to support the efficient day-to-day operations of the clinic

Requirement:

• Minimum GCE “N” or “O” Level qualification
• Fluent in English; ability to speak Mandarin is an advantage (to liaise with Mandarin-speaking patients)
• Prior experience in a customer service role is an advantage
• Strong communication and interpersonal skills
• Customer service-oriented with a willingness to learn
• Candidates with no experience are welcome to apply