Client Support Specialist — Inquiries & Resolution

Recruit Express Pte Ltd; Singapore; Presencial; SGD 36.000 - 43.000; A tiempo parcial

Descripción de la vacante

Recruit Express Pte Ltd in Singapore is seeking a customer service associate to handle inquiries via calls, emails, or walk-ins, and to assist clients with login and portal navigation.

You will perform outbound follow-ups, liaise with internal teams, escalate complex cases, and take ownership to close requests. This 6-month contract offers working hours 8:30am-5:30pm, Mon-Fri, with a 1.5-hour lunch, up to SGD 3,500 per month.

Responsabilidades

• Provide support for incoming client enquiries via calls, emails, or walk-ins, where required.
• Assist clients with login, online portal navigation, and account-related enquiries.
• Perform outbound follow-ups with clients for clarification or to assist with their requests.
• Liaise with internal departments to troubleshoot and resolve client matters, where applicable.
• Escalate complex, sensitive, or complaint-related cases to the relevant CS team members or supervisors.
• Take ownership of assigned cases and follow through to ensure proper closure.
• Support the CS team with administrative tasks, call/email handling and other ad hoc duties as assigned.

Descripción del empleo

Recruit Express Pte Ltd in Singapore is seeking a customer service associate to handle inquiries via calls, emails, or walk-ins, and to assist clients with login and portal navigation.

You will perform outbound follow-ups, liaise with internal teams, escalate complex cases, and take ownership to close requests. This 6-month contract offers working hours 8:30am-5:30pm, Mon-Fri, with a 1.5-hour lunch, up to SGD 3,500 per month.