Customer Email Experience Specialist

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD in Singapore is seeking a customer service associate to manage customer requests and enquiries through email, providing timely responses and resolution.

You will support processing and administrative activities, coordinate with internal teams, communicate updates to customers, handle feedback and concerns, and assist with continuous improvement while ensuring compliance and accurate records.

Qualifications

• Handle customer requests and enquiries via email with timely resolution.
• Support processing and administration activities per service standards.
• Coordinate with internal teams for accurate handling and follow-up.

Responsibilities

• Communicate updates and provide clear explanations to customers and stakeholders.
• Handle feedback, appeals, and service-related concerns, escalating issues when necessary.
• Support operational projects and administrative initiatives as assigned.
• Ensure adherence to internal policies, compliance requirements, and operational controls.
• Identify potential risks and support continuous improvement initiatives.
• Maintain accurate records and support quality service delivery.

Job description

RECRUIT EXPRESS PTE LTD in Singapore is seeking a customer service associate to manage customer requests and enquiries through email, providing timely responses and resolution.

You will support processing and administrative activities, coordinate with internal teams, communicate updates to customers, handle feedback and concerns, and assist with continuous improvement while ensuring compliance and accurate records.