Banking Customer Support & Case Resolution Specialist

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 25,000 - 39,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a proactive Customer Service Associate to handle client inquiries via phone and email, assist with login, portal access and account issues, and ensure timely follow-up.

You will liaise with internal teams to resolve queries, escalate complex cases when needed, and provide general admin support to maintain high service levels for our clients in Singapore.

Responsibilities

• Handle client enquiries via phone and email
• Assist clients with login, portal access and account-related issues
• Follow up with clients for additional information or updates
• Liaise with internal teams to resolve client enquiries
• Escalate complex cases or complaints when necessary
• Ensure timely follow-up and closure of assigned cases
• Provide general administrative and customer service support as required

Job description

Recruit Express Pte Ltd is seeking a proactive Customer Service Associate to handle client inquiries via phone and email, assist with login, portal access and account issues, and ensure timely follow-up.

You will liaise with internal teams to resolve queries, escalate complex cases when needed, and provide general admin support to maintain high service levels for our clients in Singapore.