Customer Experience Specialist-6-Month Contract (Downtown)

Recruit Express Pte Ltd; Singapore; Vor Ort; SGD 36.000 - 43.000; Vollzeit

Zusammenfassung

Recruit Express Pte Ltd in Downtown, Singapore, is seeking a Customer Support Associate for a 6-month contract. The role involves handling client enquiries via calls and emails, assisting with login, portal navigation, and account-related issues, and performing outbound follow-ups to help with requests.

You will liaise with internal departments to resolve matters, escalate complex cases to the CS team, take ownership of cases, and support the CS team with administrative tasks and ad hoc duties

Aufgaben

• Provide support for incoming client enquiries via calls, emails where required.
• Assist clients with login, online portal navigation, and account-related enquiries.
• Perform outbound follow-ups with clients for clarification or to assist with their requests.
• Liaise with internal departments to troubleshoot and resolve client matters, where applicable.
• Escalate complex, sensitive, or complaint-related cases to the relevant CS team members or supervisors.
• Take ownership of assigned cases and follow through to ensure proper closure.
• Support the CS team with administrative tasks, call/email handling and other ad hoc duties as assigned.

Jobbeschreibung

Recruit Express Pte Ltd in Downtown, Singapore, is seeking a Customer Support Associate for a 6-month contract. The role involves handling client enquiries via calls and emails, assisting with login, portal navigation, and account-related issues, and performing outbound follow-ups to help with requests.

You will liaise with internal departments to resolve matters, escalate complex cases to the CS team, take ownership of cases, and support the CS team with administrative tasks and ad hoc duties