Client Services Advocate - Financial Services

Recruit Express Pte Ltd; Singapore; On-site; SGD 22,000 - 27,000; Full time

Job summary

Recruit Express Pte Ltd seeks a Client Services role based in UE Square, Singapore. The position involves handling incoming client enquiries by phone and email, assisting with login issues, and guiding clients through online portals. The role includes outbound follow-ups and liaising with internal teams to resolve requests.

6-month contract with a generous learning environment. Working hours are 8:30am–5:30pm, Monday to Friday, with a 1.5-hour lunch break. Salary is up to SGD 2,200 monthly.

Responsibilities

• Handle incoming client enquiries via phone and email, providing timely and professional assistance.
• Assist clients with login issues, online portal navigation and account-related enquiries.
• Conduct outbound follow-ups to clarify information or assist clients with their requests.
• Liaise with internal departments to investigate and resolve client enquiries.
• Escalate complex, sensitive or complaint-related cases to the relevant team members or supervisors.
• Take ownership of assigned cases and follow through to ensure timely resolution and proper closure.
• Provide administrative support to the Client Services team, including call and email handling.
• Perform other ad hoc duties as assigned.

Job description

Recruit Express Pte Ltd seeks a Client Services role based in UE Square, Singapore. The position involves handling incoming client enquiries by phone and email, assisting with login issues, and guiding clients through online portals. The role includes outbound follow-ups and liaising with internal teams to resolve requests.

6-month contract with a generous learning environment. Working hours are 8:30am–5:30pm, Monday to Friday, with a 1.5-hour lunch break. Salary is up to SGD 2,200 monthly.