Client Success Manager - Fintech (Mandarin)

FOMO PAY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading digital payment firm in Singapore is seeking a Client Relationship Manager to manage post-sales activities and enhance client experience. The ideal candidate should have a diploma/degree in Business and 2-3 years of experience in client servicing. Strong communication and relationship-building skills are essential, along with fluency in Mandarin. The role offers an inclusive environment focussed on personal and professional growth, alongside competitive compensation and various benefits.

Benefits

Competitive Compensation and Benefit Package

Group Hospitalisation and Medical Insurance

Professional Development Training Workshops

Team Building Sessions

Qualifications

• Minimum 2-3 years’ experience in client/account servicing & customer service.
• Entrepreneurial with a fast-paced work environment.
• Resourceful and independent with good problem-solving skills.

Responsibilities

• Manage clients' post-sales activities and cultivate strong relationships.
• Assist clients with account setup leading to their first transaction.
• Ensure timely and successful delivery of products according to needs.

Skills

Client servicing

Relationship building

Problem-solving

Strong communication

Fluency in Mandarin

Education

Diploma/ Degree in Business/ Economics/ Sales & Marketing

Job description

A leading digital payment firm in Singapore is seeking a Client Relationship Manager to manage post-sales activities and enhance client experience. The ideal candidate should have a diploma/degree in Business and 2-3 years of experience in client servicing. Strong communication and relationship-building skills are essential, along with fluency in Mandarin. The role offers an inclusive environment focussed on personal and professional growth, alongside competitive compensation and various benefits.