Client Success Coordinator & Quality Champion

THE PESTMAN, PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading pest control company in Singapore is seeking a dedicated individual to oversee manpower deployment, manage client interactions, and ensure compliance with quality standards including ISO 9001. The ideal candidate should have a minimum of 2 years of experience in the pest control industry, possess strong communication skills, and ideally hold a relevant diploma or a Vector Control Operator license. This role demands a proactive approach in handling customer feedback and administrative tasks to meet operational goals.

Qualifications

• Minimum 2 years of relevant experience in pest control or a related service industry.
• Preferably holds a diploma or tertiary qualification.
• Familiarity with ERP systems is an advantage.
• Possession of a valid NEA Vector Control Operator (VCO) license is a bonus.

Responsibilities

• Plan and deploy daily manpower resources according to weekly schedules.
• Ensure adherence to internal SOPs and external quality standards.
• Handle and resolve customer complaints via phone and email.
• Collaborate with Area Managers to meet operational KPIs.

Skills

Customer complaint resolution

Interpersonal skills

Communication skills

Results-oriented mindset

Education

Diploma or tertiary qualification

Tools

ERP systems

NEA Vector Control Operator License

Job description

A leading pest control company in Singapore is seeking a dedicated individual to oversee manpower deployment, manage client interactions, and ensure compliance with quality standards including ISO 9001. The ideal candidate should have a minimum of 2 years of experience in the pest control industry, possess strong communication skills, and ideally hold a relevant diploma or a Vector Control Operator license. This role demands a proactive approach in handling customer feedback and administrative tasks to meet operational goals.